Description

Job Title: Data & AI Engagement Specialist

Join our team as a Data & AI Engagement Specialist and play a key role in driving business growth and customer satisfaction.

About the Role:

• Serve as the primary point of contact for client concerns and needs, managing large strategic accounts and building long-term partnerships.
• Develop and implement strategic solutions in collaboration with sales and internal teams to meet key performance indicators (KPIs).
• Stay up-to-date with industry trends and develop a thorough understanding of our products and services to upsell and cross-sell to clients.

Responsibilities:

• Handle customer inquiries and requests, addressing their needs and ensuring they receive services within their budget.
• Monitor accounts to ensure timely delivery of services and meet customer expectations.
• Collaborate with team members to discuss progress, identify areas for improvement, and generate progress reports for clients and senior leaders.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team to drive business growth.
• Manage organizational deliverables using industry-standard methods and best practices.

Requirements:

• Proven specialization and expertise in Data & AI, with extensive experience in designing and architecting Data marts, Data Warehouse, and Data Lake.
• Strong understanding of current trends in AI & ML, with the ability to lead discussions on AI & ML use cases, business benefits, and implementation of advanced analytics.
• Proficiency in AI platform provisioned by Microsoft Azure, Google Vertex, or Amazon, with good technical knowledge and understanding of Cloud Technology and Cloud Data Warehouse/Data Lake platforms.
• Expertise in Data Governance practices, with the ability to lead solutions for Data Quality, Data Profiling, Data Catalog, and Metadata management strategy.
• Strong written and verbal communication skills, with excellent organizational skills and attention to detail.

Preferred Qualifications:

• Ability to orchestrate activities between HCL and clients at various levels, from executives to technologists.
• Experience in finding opportunities to engage clients in a structured way by building winning proposals.
• Proactive creation of initiatives to share thought leadership and demonstrate leadership by engaging the organization to deliver industry-differentiating solutions.
• Ability to plan resources with the right skills and knowledge for effective engagement on accounts.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• A competitive compensation package.