Applications Engineer/HVAC Technical Support - Westfield, United States - Mestek

Description

Applications Engineer/HVAC Technical Support

Job Description


ESSENTIAL FUNCTIONS:

Scope of Position:

Responsible for having a deep and technical understanding of Mestek designed controls, their associated HVAC products, our customers' applications, and for using this understanding to assist the MTI Controls Group by providing technical support, driving product definition, and taking the Company and its products to market.

Also responsible for verifying proper control operation, maintaining product documentation, and extending the Company's competitive advantages through product and technical training.

Essential Duties and Responsibilities:
Provide technical support for customers and representatives
Maintain an expert level of product knowledge and application
Create and maintain operation manuals and application documentation
Collaborate with the Engineering team to identify issues and opportunities
Correct application issues with hands-on job site visits
Resolve customer application problems in a timely manner
Perform other similar or related duties as required or requested

Requirements:

Position Requirements:
College degree or a Tech School certificate in HVAC
Knowledge of the operation of HVAC products and applications
Familiarity with communication protocols commonly used in the HVAC industry (BACnet, LonWorks, Modbus, N2)

Experience with relay logic and analog control signals: 0-10V, 4-20mA
Ability to use computer software including Word, Excel, Outlook, and PowerPoint
Excellent interpersonal skills and the ability to collaborate with a diverse range of professionals
Ability and willingness to work directly with customers on resolution of complex technical issues
Well-organized and self-motivated with excellent analytical and communication skills
Excellent public speaking and presentation skills
Ability to travel nationally on an as-needed basis

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