Customer Service Assistant 2 IN-OFFICE - Columbus
4 weeks ago

Job summary
The Customer Service Assistant provides customer service to internal and external customers in a professional, courteous, friendly, respectful and timely manner to ensure positive internal and/or external customer service. Responds to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules policies & procedures as they pertain in given situation.Qualifications
- Greet & respond to in-person telephone written inquiries.
- Listens carefully to internal and external customer questions concerns asks appropriate follow-up questions verifies understanding.
- Provide complete knowledgeable accurate precise response immediately or provide firm commitment as when a response will be provided..
FOLLOW UP TO ENSURE ALL OF THE CUSTOMERS QUESTIONS CONCERNS HAVE BEEN THOROUGHLY ANSWERED;
- ,Access Business Application Services System BASS for the issuance of various vehicle registration types e.g Historical Collector Senior Commercial Radio etc..,
Job description
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