- In compliance with Centers for Medicare & Medicaid Services, Illinois Division of Insurance regulations and Health Alliance guidelines, receives, researches, responds to and documents inquiries from or on behalf of members or prospective members in professional and courteous manner.
- Takes action to resolve customer service, claims or billing complaints partnering with other departments if and when necessary. Follows-up to ensure that appropriate changes were made to resolve customer problem. Refers unresolved grievances to Lead Member Services Representative.
- Qualifies and assigns leads generated by internal marketing efforts to contracted brokers or internal sales associates or induces sales independently.
- Performs administrative tasks including but not limited to assembling mailings, distributing faxes, processing credit card transactions, and filing.
- Conducts outbound call campaigns to existing members.
-
Patient Services Representative
1 week ago
Carle Health Urbana, United StatesJob Details · Patient Services Representative - Eye · Department: Ophthalmology/Optometry - CPG · Usual Schedule: Monday-Friday, 8:00am-5:00pm · Regions: · On Call Requirements: None · Job Category: Clerical/Admin · Work Location: Outpatient Svcs at The Fields · Employment Type: ...
-
Circle K Champaign, United States Full timeStore : 1511 N Prospect, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to g ...
-
Customer Service Representative, Evenings
1 week ago
Circle K Champaign, United States Full timeStore : 1503 N Neil, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow ...
-
Customer Service Representative, Evenings
2 weeks ago
Circle K Champaign, United States Full timeStore : 609 E University, Champaign, Illinois 61820 Availability - Shift/Days Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to ...
-
Patient Services Representative
2 weeks ago
Carle Foundation Hospital Champaign, United StatesCoordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls. · * ...
-
Customer Service Representative
1 week ago
Hudson Technologies Inc Champaign, United StatesJob Description · Job DescriptionTitle: Customer Service Representative · Department: Customer Service · Reports To: Customer Service Manager · FLSA Status: Non-exempt · Hours of Operation will depend on the location: · Champaign, IL – 10am till 6:30pm · Woodcliff Lake, NJ – 11 ...
-
Member Service Representative
2 weeks ago
Illinois Educators Credit Union Champaign, United States Full timeJob Description · Job DescriptionWho We Are... · Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education as our diversity makes our company stronger. · Illinois Educators Credit Union stands ...
-
Patient Services Representative
2 weeks ago
Carle Health Champaign, United States· Position Summary: · The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. C ...
-
Customer Service Representative
2 weeks ago
Proactive Solutions HR Champaign, United StatesJob Description · Job DescriptionResponsibilities- Develop and execute strategic plans to achieve sales targets. - Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management. ...
-
Customer Service Representative, PT Evenings
2 weeks ago
Circle K Urbana, United States Part timeStore : 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days Part time Evenings Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environ ...
-
Customer Service Representative, PT Overnights
2 weeks ago
Circle K Urbana, United StatesJOB DESCRIPTION Store : 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days · Part time Overnight Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in ...
-
Customer Service Representative, PT Overnights
2 weeks ago
Circle K Urbana, United States Part timeStore : 1809 N Cunningham Ave, Urbana, Illinois 61802 Availability - Shift/Days Part time Overnight Shift Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
Customer Service Representative, FT Overnights
2 weeks ago
Circle K Champaign, United StatesJOB DESCRIPTION Store : 4202 W Springfield, Champaign, Illinois 61822 Availability - Shift/Days · Full time Overnight Shift - All Days (ranging from 10pm to 7am) Customer Service Representative · We want you to join our team as a Customer Service Representative. If you hav ...
-
Insurance - Customer Service Representative
2 weeks ago
Insurance Risk Managers Champaign, United StatesJob Description · Job DescriptionGreat opportunity to work with a great company. Excellent training program The role of Customer Service Representative supports the Commercial Lines Account Executive and is crucial to the success of our agency. The focus is to perform the essenti ...
-
TEKsystems Champaign, United StatesCustomer Service Specialist · Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and mak ...
-
Healthcare Customer Service Representative
14 hours ago
TEKsystems Champaign, United StatesJob Description · Job DescriptionCustomer Service Specialist · Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environmen ...
-
Circle K Champaign, United States Part timeStore : 1601 W Springfield Ave, Champaign, Illinois 61821 Availability - Shift/Days Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun enviro ...
-
Circle K Champaign, United States Part timeStore : 1301 S Neil St, Champaign, Illinois 61820 Availability - Shift/Days Part time Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun envi ...
-
Entry Level Customer Service Representative
3 weeks ago
Blessed Soutions Urbana, United StatesJob Description · Job DescriptionWe are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and compla ...
-
Patient Services Representative for Float Pool
9 hours ago
Carle Foundation Hospital Urbana, United StatesCoordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls. · * ...
Customer Service Representative - Urbana, United States - Carle Health
Description
Position Summary:
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service standards.
This position is located in Champaign, IL.
Qualifications:
EDUCATIONAL REQUIREMENTS
None Specified
CERTIFICATION & LICENSURE REQUIREMENTS
Insurance Producers - Health w/in 6 months of hire.
License required for the state(s) in which assigned Health Alliance office conducts business.
EXPERIENCE REQUIREMENTS
Three (3) years General - Customer Service
SKILLS AND KNOWLEDGE
Strong verbal and written skills geared toward communicating with Medicare beneficiaries demonstrated by communicating by e-mail, phone, letters and in person. Able to project a positive image.
Able to deal compassionately with Medicare/Medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
Able to perform at a constant pace while taking inbound calls and making outbound calls.
Must be able to handle multiple tasks under constant pressure. Microsoft Office skills.
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
