Intake Specialist - United States
3 days ago
Job description
About LyraLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
The Intake Specialist supports children, teens, families, and young adults presenting with behavioral health concerns. The specialist is the first point of contact for new members, conducting comprehensive clinical case management evaluations; gathering information, screening for risk, and triaging members into appropriate services—all while creating a warm and inviting environment. Along with intakes, the specialist provides accurate and timely documentation in the EHR, consults with clinicians to facilitate referrals, and assigns care team members assignments, with other duties as assigned.
This opportunity is a great fit if you are able to balance empathy with critical thinking in a fast-paced and dynamic environment. For candidates who enjoy collaboration, communication, and have an enduring commitment to cultural competence, we encourage you to apply.
Key responsibilities:
- Conduct initial evaluations for new members and families in a private, confidential, HIPAA-compliant setting (i.e., home office)
- Screen new members and families for risk and triage into appropriate services
- Document evaluations and provide clear updates to team members using exceptional verbal and written communication skills
- Consult with the clinical lead to facilitate referrals for clinically indicated services outside of the organization
- Assign care team members post initial evaluation and inform them of new assignments
- Manage multiple priorities effectivelyManage all pre- and post-session administrative tasks, including clinical record review, benefit verification, and timely family follow-up (compensated via a single, comprehensive per-intake case rate)
- Adhere to strict clinical timelines and complete all post-intake documentation and family communications within a 48-hour window to ensure continuity of care
Requirements:
- Bachelor's degree in Social Work or Psychology-related field (unlicensed) or certified coach with experience in mental health (ideally with case management experience)
- Tech-savvy and comfortable utilizing virtual meeting spaces (e.g., Google Meet, Zoom) for intakes and other check-ins and learning new digital platforms and tools
- Organized and excited by a dynamic environment
- Warm and engaging clinical style
- Passionate about helping kids and teens achieve goals
Here are some of the advantages of joining the Lyra + Bend network:
- Meaningful clinical impact (without carrying a caseload)
- Build expertise in risk assessment, safety screening, crisis escalation and de-escalation, trauma-informed communication and child and family behavioral health navigation
- Fully virtual, flexible work environment
- Strong foundation for advancement into behavioral care management, quality, training, or operations roles.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this contract position, your data will be processed as per Lyra Clinical Associates, P.C. Workforce Privacy Notice. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Similar jobs
The Intake Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, · and appropriately utilizing technology to notate patient information/ ...
1 month ago
The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. · ...
1 week ago
The Intake Specialist (Inbound) - Remote talks directly with patients and their families determining their needs medical history physical and mental state and special requirements. · This role will follow an 8am-5pm Pacific Time schedule.Promotes the values of Hanger · Receives i ...
1 week ago
We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. · Makes ou ...
2 weeks ago
The Intake Specialist (Inbound) - Remote talks directly with patients and their families determining their needs medical history physical and mental state and special requirements. This role will follow an 8am-5pm Pacific Time schedule candidates located in PST or MST time zone w ...
3 weeks ago
The Intake Specialist (Inbound) - Remote talks directly with patients and their families, · determining their needs, · their medical history, · physical and mental state · and special requirements.This role will follow an 8am-5pm Eastearn Time schedule. · ...
1 month ago
:Padgett Law Group (PLG) is an elite, full service creditors' rights law firm with practices in Florida, Georgia, Tennessee, Arkansas, Texas, Ohio, Indiana, Pennsylvania, Mississippi, Alabama, New Jersey, Kentucky, and Illinois. Additionally, PLG offers national bankruptcy, reple ...
2 days ago
The File Intake Specialist is responsible for managing the intake and initial processing of new legal matters and case files. · This role ensures that all incoming files are accurately documented, properly categorized, · and entered into the firm's systems in accordance with esta ...
1 month ago
This role is responsible for building trust with potential clients and qualifying cases. The Legal Intake Specialist will answer inbound calls, guide clients through the sign-up process, and hand off cases to attorneys. · Answer inbound calls for multiple Law Firms with empathy a ...
1 month ago
+JobSummary+ · Weareseekingadetail-orientedandcompassionateIntakespecialisttojoinourhealthcareteam.+Thesuitablecandidatewillbe responsibleformanagingpatientintakeprocessesschedulingappointmentsandensuringasmoothflowofinformationbetweenpatientsandmedicalstaff. ...
1 month ago
We are seeking a detail-oriented and organized Intake Specialist to join our team.This role involves managing client intake processes coordinating documentation and providing exceptional administrative support. · The ideal candidate will possess strong communication skills profic ...
1 month ago
Agile Infusion is seeking an Insurance & Intake Specialist to support referral intake insurance authorization patient onboarding and scheduling across our infusion operations. · ...
1 month ago
The Role Headlands Research is seeking a Clinical Intake Specialist who can combine their clinical expertise with strong communication skills to screen prequalified participants for clinical research studies. · ...
1 month ago
This position will serve an important role in the Office of Civil Rights Investigations and Compliance (OCIC) as it supports the mission goals and objectives of Oregon Health & Science University. The position has the primary responsibility for conducting outreach intake intervie ...
1 month ago
The purpose of this position is to provide administrative support to the assigned client. The duties in this position may range from meeting preparation, internal and external correspondence, report preparation, document and word processing assistance... · ...
1 month ago
We're building the inverse: AI-led commercial insurance distribution that captures decision traces and lets AI make judgment calls like humans do. · America needs insurance for its businesses. · ...
1 month ago
The Problem · 36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. The distribution system failed them: too slow, too opaque, too confusing. · Over 90% of commercial insurance is still human-led. We're building the ...
3 days ago
We're on the frontier of building an AI-native professional services company. · We're looking for someone who gets energy from constant customer interaction. · You'll be on the front line of our system handling high-volume customer calls and capturing information that determines ...
1 month ago
+Role Summary:The purpose of this position is to provide uniform and equitable allocation of available manpower for available · work in accordance with Allocation Rules and special directives of the Sub-Steering Committee and/or the Area · Daily phone contact with client and join ...
3 weeks ago
The Loss Mitigation Intake Specialist is crucial for the organization, handling administrative tasks essential to loss mitigation functions. This role manages mortgage assistance tasks, including triaging incoming requests to ensure subprocess updates and automatic task assignmen ...
1 month ago