Collections Representative - Scottsdale - Arrowhead Credit Union

    Arrowhead Credit Union
    Arrowhead Credit Union Scottsdale

    6 days ago

    Description

    Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona Are you seeking a promising career in a growing organization? Check out this position. Are you a creative solution seeker? Do you have experience with helping people through financial challenges in a warm, caring, friendly manner? We want to speak with you - we are looking for Service Superstars to join our Team
    The Collector 1 role consistently demonstrates a high degree of empathy and an ability to offer resolutions for Members in challenging financial circumstances.
    Essential Functions and Responsibilities
    Service

    • Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.
    • Actively participates in meeting the goals of the department and the Credit Union.
    • Provides excellent service by using a positive and professional tone to assists callers and team members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call.
    • Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.
    Daily Responsibilities
    • Answers inbound calls to help support our members and internal Team Members resolve issues relating to collections.
    • Effectively communicates with members and team members through multiple communication channels, including phone, email, secured messaging, chat, and text messaging.
    • Proactively places outbound calls to members and exhibits strong negotiation skills to secure payment arrangements to collect on delinquent loans or negative shares.
    • Documents contact and communication with members in the Credit Union's core operating systems, Akcelerant and/or Symitar.
    • Negotiates payment arrangements or recommends solutions that will assist members in bringing their past-due balances current and resolves issues related to delinquency.
    • Follows up and monitors delinquent loans and negative shares for broken promises to pay.
    • Manages complex queues from early to ongoing delinquency, legal assignment, repossession, bankruptcies, and collateral in active recovery accounts.
    • Negotiates settlement offers for all consumer shares and loans.
    • Collaborates with the ACH/EFT Services Department to resolve unresolved electronic transactions (ACH exceptions).
    • Analyzes consumer credit reports and offers recommendations that encourage favorable financial outcomes.
    • Provide backup as needed in posting transfers and checks.
    • Processes loan extensions independently, within authorized limits, based on budgeting and the account's history.
    • Assigns accounts for field chase, repossession, legal, and skip agents and updates Akcelerant and Symitar with results.
    • Processes loan modifications independently within authorized limits.
    • Recommend collateral repossessions on consumer loans and prepares required documentation for final approval.
    • Analyze vehicle collateral fair market value.
    • Provides Call Center overflow coverage.
    • Conducts thorough share or membership review to determine reopening or reinstatement of services, including but not limited to savings, checking, courtesy pay, and digital services.
    • Performs targeted skip tracing; searches free websites, loan applications, signature cards, etc., to locate delinquent members.
    Benefits Include: (not a complete list)
    Wellbeing
    • Weekly pay
    • 401K Retirement Savings Plan with company match
    • Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
    • Paid sick leave
    • Company-provided life insurance at twice your annual salary
    • Financial Education Programs
    • DoorDash DashPass
    Health
    • Medical, Dental, and Vision Insurance for part-time and full-time employees
    • Modern Health
    • subscription
    • Teladoc
    Career Development
    • Career development opportunities
    • Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program
    To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
    The pay range for this position is listed below.
    Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
    Starting Pay: $25.97
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

  • Collections Representative

    4 days ago

    Only for registered members Scottsdale, Arizona, , United States

    +We want to speak with you - we are looking for Service Superstars to join our Team. · +Responsibilities · Personally, provides exceptional Member service; uses Service Standards in every work-related interaction. · Actively participates in meeting the goals of the department and ...

  • Collections Representative

    1 month ago

    Only for registered members Scottsdale, AZ

    Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona Are you seeking a promising career in a growing organization? Check out this position. · ...

  • Collections Representative

    4 weeks ago

    Only for registered members Tempe Full time

    We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork · and divisional cooperation. · Contact borrowers to cure delinquency,set up payment arrangements and/or settle accounts thr ...

  • Collections Representative

    4 weeks ago

    Only for registered members Tempe, AZ

    Better Direct LLC is seeking a detail-oriented Collections Representative to join their team in Tempe AZ. · ...

  • Collections Representative

    3 weeks ago

    Only for registered members Tempe, AZ

    This position is responsible for collection on delinquent accounts while providing excellent consumer interaction. · Benefits401(k)Dental insurance Health insurance Life insurance Paid sick time/ li> Paid time off ...

  • Collection Representative

    2 weeks ago

    Only for registered members Phoenix Full time $21 - $24.50 (USD)

    We invite you to be part of our team at Equity Residential, dedicated to creating thriving communities. We foster a workplace culture of authenticity and collaboration. · We Care About Your Total Wellbeing: · Physical Wellbeing: Medical, dental and vision care. · Social Wellbeing ...

  • Collections Representative

    1 month ago

    Only for registered members Phoenix

    We're looking for a Collections Representative to help homeowners find financial solutions. Join our team and turn challenges into opportunities. · Contact homeowners via phone and email regarding account status. · Perform skip-tracing to locate homeowners with incorrect contact ...

  • Collections Representative

    1 month ago

    Only for registered members Phoenix Freelance

    Contact homeowners to resolve delinquency and discuss fees/credit impacts. Perform skip-tracing and document all collections activity in platform. · ...

  • Collections Representative

    1 day ago

    Only for registered members Phoenix, AZ

    We re on the lookout for vibrant individuals ready to dominate in the multifamily housing segment Step into a world where your zest for challenges meets our dynamic and professional atmosphere Every year a select few individuals redefine success at Genesis turning heads with thei ...

  • Representative - Collections L1

    1 month ago

    Only for registered members Phoenix, AZ

    Atlas Healthcare Partners seeks Collections Representative L1 to follow up on delinquent surgery center claims. Key responsibilities include contacting payors and patients to collect services provided by Atlas centers. ...

  • Collections Representative

    2 weeks ago

    Only for registered members Phoenix Full time

    +We are a skills based hiring company and participate in behavioral assessments In person testing available during the in-person interview process. · +High School Diploma or equivalent. · 1-2 years of prior experience with multifamily residential properties a plus but not require ...

  • Collections Representative

    1 week ago

    Only for registered members Phoenix, AZ

    We are on the lookout for vibrant individuals ready to dominate in the multifamily housing segment. · Step into a world where your zest for challenges meets our dynamic and professional atmosphere. ...

  • Collections Representative

    4 weeks ago

    Only for registered members Phoenix, AZ

    We are looking for a Collection Specialist to contact clients and collect outstanding payments. · You will struck a balance between maintaining trustful relationships, · and ensuring timely payments. Our Collection Specialist should exhibit professionalism · and trustworthiness. ...

  • Collections Representative

    1 week ago

    Only for registered members Phoenix Full time

    We are on the lookout for vibrant individuals ready to dominate in the multifamily housing segment. · Every year, a select few individuals redefine success at Genesis, turning heads with their drive and tenacity. · If you've got the ambition and eagerness to exceed expectations, ...

  • Onsite Collections Representative

    1 month ago

    Only for registered members Phoenix $16 - $22 (USD)

    We are seeking ambitious self-motivated and driven people like you for a rewarding career in customer service. · Paid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunity ...

  • Treasury Collections Representative

    1 month ago

    Only for registered members Phoenix $26.18 - $35.08 (USD)

    The City of Phoenix Water Services Department (WSD) is one of the nation's largest potable water utilities, delivering safe, reliable drinking water to 1.5 million customers across 540 square miles.We also manage the sewer collection system and treat wastewater for 2.5 million re ...

  • Treasury Collections Representative

    1 month ago

    Only for registered members Phoenix, AZ

    The City of Phoenix Water Services Department is seeking a detail-oriented professional to handle complex collections for water service accounts. · ...

  • Onsite Collections Representative

    2 weeks ago

    Only for registered members Phoenix Full time $16 - $22 (USD)

    +Job summary · Build Your Future Come join our thriving team as a Onsite Collections Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.+Call consumers to secure payments on past due student ...

  • Onsite Collections Representative

    4 days ago

    Only for registered members Phoenix Full time $16 - $22 (USD)

    We are seeking ambitious individuals for a rewarding career as Onsite Collections Representatives. · Call consumers to secure payments on past due student loan accounts. · Evaluate consumer cases and negotiate payment arrangements. · ...

  • Onsite Collections Representative

    1 month ago

    Only for registered members Phoenix Full time $16 - $22 (USD)

    Join our thriving team as a Onsite Collections Representative We are seeking ambitious self-motivated and driven people just like you for a rewarding career in the customer service arena · Paid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunityComp ...

  • Onsite Collections Representative

    1 month ago

    Only for registered members Phoenix, AZ

    We are seeking ambitious self-motivated and driven people to join our thriving team as a Onsite Collections Representative. · We provide paid training team-oriented work environment growth opportunity generous bonus opportunity comprehensive benefits package available including m ...

Jobs
>
Collections representative
>
Jobs for Collections representative in Scottsdale