Administrator, Inside Sales Support - Nashville, United States - VSM Sewing Inc P660

Description

Job Title: Inside Sales Support Admin

Department: NA Sales

Reports To: Director, Inside Sales Support

FLSA Status: Non- Exempt

Location: Nashville, TN (hybrid)

SVP Worldwide, the world's largest consumer sewing machine company, has an immediate full-time, exempt position available. The company and its three iconic brands - SINGER, HUSQVARNA VIKING, and PFAFF - have delighted consumers for over 170 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.

The global sewing machine industry is experiencing renewed growth, expected to grow at 6.7% annually. With a product portfolio inclusive of sewing machines, accessories, notions, garment care products, and software, it is an exciting time to join and grow a career with us

The global corporate headquarters is located near Nashville, TN (USA) and is supported by regional headquarters/sales offices in Milan (Italy), and Mexico City (Mexico). Combined with 170+ US retail stores in 36 states, manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions, we are proud to reach consumers in more than 25 countries on five continents.

SVP Worldwide continues to weave our culture into the fabric of our team members by living out our core values of Integrity, Trust, Teamwork and Customer Focus. As our industry continues to grow, there are vast opportunities for new team members who share our commitment to delivering the world's finest sewing products, services and overall customer experience. Explore current career openings at SVP Worldwide locations around the world, right here and now.

The Inside Sales Admin supports the region's sales activities and contributes to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes, credit checking, CRM ( management, preparing customer POs for order processing, and sales performance reporting. As an integral part of the Sales Organization, you will be required to engage with your sales colleagues and the Order management team. You will gather information, create, and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Job Responsibilities

• Create customer accounts and enter the leads into the system, updating them through the various stages of the sales process
• Manage and update the customer database with relevant information, such as contact details, interactions, and purchase history; update customer pipeline opportunities as needed
• Create quotes for and together with Sales Support Specialists for SVP Products including service, customized products, project services, delivery and commissioning
• Once customer PO is received, collect all information and relevant documentations for the customer's order and your associated quotation
• Monitor and track sales data, ensuring accuracy and completeness of sales records and reports
• Pass relevant information to planning teams for material ordering, engineer allocation and customer contact
• Collect and record detailed, factual customer feedback information and forward to Quality department
• Ensure each order is in line with sales order process and work in collaboration with the Order Management team
• Provide other administrative support to the sales team, including managing calendars, scheduling appointments, and organizing travel arrangements

We Offer You:

• Full benefits package; medical, dental, vision
• 401k plan
• Competitive PTO accrual as well as additional wellness days
• Hybrid work schedule
• Work environment that harbors a culture of collaboration and community
• Learning and development opportunities

You Bring:

• Personality oriented towards working in a team setting and supporting your colleagues
• Previous experience within a client/team coordination role
• Strong focus on customer satisfaction and long-term customer relation building
• Excellent organizational and time management skills
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook
• Sales tooling and systems knowledge/skills
• Solid analytical skills and excel capabilities
• Self-motivated and capable of operating with various departments and personnel in stressful situations
• Flexible attitude to activities outside specific job function
• Ability to operate autonomously or as a team member, self-disciplined

You will need to be able to complete all physical requirements of the job with or without a reasonable accommodation, including:

• Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc as well as have the ability to remain in a stationary position 50% of the time
• Communicate effectively with customers through multiple forms of technology, including telephone and computer. Must be able to receive and convey information
• Required to retrieve or reposition products like sewing machines weighing up to 50 pounds

The Employer retains the right to change or assign other duties to this position.

Work Environment/Location/Flex Arrangement:

SVP Worldwide offers a fast-paced and ever-changing environment. As part of our Flexible Workplace Policy, this position will be hybrid based in our company HQ in Nashville, TN.

Why You Will Love Being a Part of the SVP Worldwide Team:

We take care of our team We offer a competitive benefit package including: multiple health plan options comprised of vision and dental plans, 401K plan, life insurance, disability insurance, pet insurance, parental leave, generous employee discounts and paid time off benefits including wellbeing days.

At SVP Worldwide, we celebrate diversity, equity, and inclusion and strive to employ a unique workforce that is reflective of our consumers across the globe. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

SVP Worldwide is an equal opportunity employer and makes employment decisions based on merit and qualifications. SVP Worldwide prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration.

In The News:

In 2021, SVP Worldwide was acquired by Platinum Equity ), a global investment firm with more than $25 billion of assets under management and a portfolio of approximately 50 operating companies that serve customers around the world. Platinum Equity has committed to fully support SVP Worldwide's continued growth and to bring additional financial and operational resources to help accelerate the company's efforts.

Like what you see? Then come "sew" and grow your career with us

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