Compliance Analyst - Manila, United States - Siteminder

Description

At SiteMinder we believe the individual contributions of our employees are what drive our success.

That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.

Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.

It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do...

We're people who love technology but know that hoteliers just want things to be simple.

So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.

About the Compliance Analyst role...

The Compliance Analyst is responsible for the daily planning, coordination, and execution of compliance-related maintenance tasks for PCI DSS and ISO27001.

We are seeking a knowledgeable and proactive compliance analyst to ensure regulatory compliance within all departments of our organization. As a compliance analyst, your duties will include training employees on industry standards, developing policies, and evaluating compliance. You are also required to obtain regulatory approval.

What you'll do...

Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.

Presentation and negotiation - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner.

Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.

Account management - Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.

Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.

Partner management - Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Experience in Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingEnglish proficiency (C1/C2)Industry background is a huge plus (hotel tech, OTA, revenue management)Remote work experience desirablePlease submit your CV in English


What you'll do:
You're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning

What you have...

Fluency in German (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English


What you'll do:
You're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning

What you have...

Fluency in German (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English


What you'll do:
Rock a headset like it's going out of style - you're busy reaching out to customers and spending 80% of your time on outbound callsDuring these calls, you'll create sales opportunities, showcase our solutions to customers, and personalize our platform to their needs Hotel owner having a hard day? You'll find out why and show them how we can helpManage the full sales cycle - from the first contact to closing the dealYou'll be working independently but never alone - your manager and team will help you shineCelebrate the successes of the day, because, let's be honest, you earned itContinue learning about yourself and adding to your skill bank through ongoing coaching, training and career progression planning

What you have...

Fluency in Spanish (min. C2) and professional proficiency in EnglishMinimum 18 months of Software-as-a-Service (SaaS) sales experience A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingPlease send us your CV in English

What you'll do...

Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.

Presentation and negotiation - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner.

Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.

Account management - Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.

Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.

Partner management - Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Fluency in English (min. C2) Extensive experience in Software-as-a-Service (SaaS) sales A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingRemote work experience desirablePlease submit your CV in English

What you'll do...

Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.

Presentation and negotiation - Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner.

Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance - Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.

Account management - Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.

Client feedback - Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.

Partner management - Work with local industry groups and travel associations to promote SiteMinder's products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers.

What you have...

Fluency in English 5+ years of relevant hotel industry experience (OTAs/distribution, revenue management, or hotel operations)2+ years experience in an inside sales closing rolePrior experience in an outbound lead generation role is preferredPrior experience selling software (Saas) highly desiredRemote work experience desirablePlease submit your CV in English

What you'll do...

Develop and maintain compliance plans and procedures for PCI DSS and ISO27001Coordinate compliance-related tasks with internal and external stakeholdersConduct internal and external security assessmentsRespond to security assessments from customers and vendorsTrack and report on compliance statusStay up-to-date on changes to cybersecurity regulations and standardsMaintaining communication with compliance regulators and following up on applications.

Keeping up with compliance requirements and amendments to regulations.

What you'll have...

The ideal candidate will have an understanding of cybersecurity regulations and standards, as well as experience in conducting security assessments.

Familiarity with process improvement methodologyIn-depth knowledge of industry compliance requirements and standards for PCI DSS and ISO27001 or similar compliance.

Highly organised, with excellent problem-solving, communication and research skills.
Previous experience as a compliance analyst in a related field.
Exceptional ability to formulate compliance policies, procedures, and related documentation.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Contributes to team effort by accomplishing related results as needed.
Understanding of regulatory frameworks.

Our Perks & Benefits...

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home) or Fully remote working from home
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.

We encourage people from underrepresented groups to apply.

#LI-Hybrid