Managed IT Services Tier I Technician - Pompano Beach - Computer Business Solutions

    Computer Business Solutions
    Computer Business Solutions Pompano Beach

    2 days ago

    Default job background
    Full time Technology / Internet
    Description

    Job Description

    Job Description Job Summary:
    We are seeking a skilled and customer-oriented Managed Service Help Desk Technician to join our dynamic team. As a Managed Service Help Desk Technician, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring the smooth operation of our clients' computer systems, networks, and software applications. This position requires excellent problem-solving skills, a strong customer service mindset, and the ability to work in a fast-paced environment.

    Responsibilities:
    • Serve as the first point of contact for clients' technical support requests via phone, email, or ticketing system.
    • Provide timely and accurate technical assistance to clients, resolving hardware, software, and network-related issues.
    • Troubleshoot and diagnose problems, perform root cause analysis, and develop effective solutions.
    • Escalate complex issues to the appropriate team members or vendors for further investigation and resolution.
    • Maintain detailed documentation of client interactions, technical issues, and resolutions in the help desk ticketing system.
    • Collaborate with team members to identify trends and recurring issues, and suggest improvements to enhance service quality and efficiency.
    • Assist in the setup, configuration, and maintenance of clients' computer systems, software applications, and network devices.
    • Stay updated on the latest industry trends and technologies to provide up-to-date support to clients.

    Requirements:
    • Previous experience in a help desk or technical support role, preferably in a managed service provider (MSP) environment.
    • Knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
    • Familiarity with computer hardware, printers, network devices, and basic networking principles.
    • Excellent problem-solving skills with the ability to analyze and resolve technical issues effectively.
    • Strong customer service orientation with excellent verbal and written communication skills.
    • Ability to work independently and prioritize tasks in a fast-paced environment.
    • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

    We offer competitive compensation, a comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about technology, possess excellent problem-solving skills, and thrive in a customer-centric environment, we would love to hear from you. 

    Please note that this position requires working from our office location and is not a remote or work-from-home opportunity. 
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