- Customer experience Strategy team is looking for interns across different specialties. Their responsibilities will be as follows depending on which backgrounds will be available.
Customer insights intern: - Tracking and forecasting trends
- Analysis of customer experience data and understanding consumer behavior
- Making recommendations based on the data collected
- Participating in regular meetings of the project team, providing updates and contributing to discussion as necessary
- Assisting with design concepts and output
- Assist with monitoring and tracking social media member posts
- Preparing detailed promotional presentations
- Contributing to the creation of mock-ups, email and text campaigns
- Participating in regular meetings of the project team, providing updates and contributing to discussion as necessary
- Conducting exploratory research on topics such as member demographics, provider demographics and community resources
- Conducting interviews and surveys to gather information about individuals' experiences or opinions about specific topics
- Assisting in organizing data received and contributing to qualitative and quantitative analysis
- Participating in regular meetings of the project team, providing updates and contributing to discussion as necessary
- Bachelor's degree, in progress for Bachelor's degree
- Integrity and Trust
- Customer Focus
- Functional/Technical skills
- Written/Oral Communication
MetroPlusHealth Summer Internship: Customer Experience Strategy - New York, United States - MetroPlus Health Plan
Description
MetroPlusHealth Summer Internship: Customer Experience Strategy
Job Ref: 103138
Category: Professional
Department: Customer Experience Strategy
Location: 50 Water Street, 7th Floor,
New York,
NY 10004
Job Type: Regular
Employment Type: Full-Time
Salary Range: $ $22.00
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
Customer experience strategy team is looking for interns with experience in data analytics, research or consumer design.
Join us this summer (June - August) for a highly interactive and engaging internship experience where you get to work alongside various departments to develop your skills and learn more about the health insurance and healthcare industry.
Department Requesting: Undergraduate Student / Graduate Student
Interns will also participate in workshops, activities and other events organized by MetroPlusHealth
*Note: This is a paid internship program. Prospective interns must be current students attending an accredited College or University and must be 18 years or older to be considered.
Job Description
Customer design intern will be responsible for:
Customer research intern will be responsible for:
Minimum Qualifications
Professional Competencies
#LI-Hybrid