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    Warranty Coordinator - Palmetto, Florida, United States - 84 Lumber Company

    84 Lumber Company
    84 Lumber Company Palmetto, Florida, United States

    2 weeks ago

    Default job background
    Permanent Sales
    Description

    Overview:
    The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities


    Responsibilities:
    Sourcing product needed to fulfill job requirements

    Inbound and Outbound phone calls to respond to needs quickly and efficiently

    Validate material needs with store locations and order if needed

    Schedule and communication with parties on ETA's

    Communications with homeowners to validate information and respond to concerns

    Continuous updating of in-house software of current standings of events

    Vendor communications on service requests and debits

    Complete resolution on issues and concerns and communications to all parties of such


    Qualifications:

    Computer Skills:
    POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software

    Respond to common inquiries or complaints from customers

    Ability to define problems, collect data, establish facts, and draw valid conclusions

    Analyze information of critical factors that will affect the resolution

    Evaluate options correctly and establish priorities

    Communication skills in phone etiquette and formal one-on-one interactions

    Problem solver, Sense of Urgency, Ability to meet critical deadlines.

    Team player, positive attitude, adaptability

    Consistency

    Blueprint reading experience


    Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.

    Construction knowledge
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