System Administrator - Fort Meade, MD, United States - Hoplite Solutions LLC

Description

Hoplite Solutions is seeking System Administrator of ALL levels to join our team for a NEW and upcoming contract to be awarded in December 2023
The System Administrator will provide support for implementation, troubleshooting and maintenance of information Technology (IT) systems
Manages IT system infrastructure and any processes related to these systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Level 1 Qualifications:
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Perform account management, e.g
establishing, activating, modifying, disabling, and removing accounts.
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Perform periodic vulnerability scans of systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Bachelor's degree in a technical discipline from an accredited college or university is required
Four (4) years of additional SA experience may be substituted for a bachelor's degree
Five (5) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Two (2) years of experience with Service Management (ITSM) is required

Level 2 Qualifications:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Bachelor's degree in a technical discipline from an accredited college or university is required
Four (4) years of additional SA experience may be substituted for a bachelor's degree
Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required
Four (4) years of experience with Service Management (ITSM) is required

Level 3 Qualifications:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Bachelor's degree in a technical discipline from an accredited college or university is required
Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Six (6) years of experience with Service Management (ITSM) is required
(U) ITIL 4 platform certification is required

Hoplite Solutions offers very competitive salaries and an excellent benefits package, to include a 7% employer 401k contribution, fully paid healthcare for our employees, outstanding training benefits, company funded life insurance and short-term disability insurance, and many more.