Guest Room Attendant - Naples, United States - Innovation Hotel

Innovation Hotel Naples, United States

1 week ago

Description

Job Summary:

Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance to the Mainsail Lodging & Development standards.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas within shift time requirements.
Acknowledge and engage with guests in all public spaces with a warm and friendly greeting.
Perform quality cleaning to meet the required room inspections.
Replace amenities (e.g. refill shampoo, conditioner, body wash canisters in room showers).
Maintain mini bar selections to par levels.
Follow scheduled shifts and follow break and lunch requirements.
Deep clean on rotational schedule.
Restock and reorganize cart daily.
Report any light outages, broken equipment, or room disparities to manager.
Review daily board and refresh stay over rooms.
Assist guest with any specials requests.
Safely clean rooms with the proper chemicals.
Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked.
Ability to communicate with house attendant on rooms inventory needs.
Communicate professionally while using technology.
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization such as using the guest's name.
Perform turndown service as requested by guest.
Maintain guest confidentiality following all hotel procedures.
Report any suspicious activity or unusual items in room.
Report any irregular behavior from guests in public areas and/or in room.
Ability to take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
Guest Room Attendants are responsible for removing dirty linen and trash from the rooms.
Personal grooming and appearance to be of a professional manner and fit the hotel theme.
No cell phone use in the public areas (e.g. guest rooms).

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads

Physical Demand

Ability to sit or stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift 25 lbs.

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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