Director of User Experience - New York
2 days ago
Job description
Our client is seeking a Director of User Experience (UX) to lead a full redesign of their digital experience, from discovery through purchase.
This role focuses on reimagining high-consideration, high-ticket purchase journeys, where users conduct significant research before converting.The Director of UX will set the experience vision, redesign core user flows, and lead a UX team to deliver a modern, mobile-first experience that balances brand storytelling with conversion.
ResponsibilitiesDefine the end-to-end UX vision for a high-consideration digital purchase journey.
Rethink and redesign core user flows, navigation, information architecture, and conversion pathways.
Lead UX design from discovery through wireframes, prototypes, and validated solutions.
Use qualitative and quantitative insights to identify friction and prioritize experience improvements.
Lead and mentor a UX team, setting standards for quality, process, and collaboration.
Scope UX workstreams, define phases, and recommend team structure and roles.
Partner with business, technical, and external teams to translate UX into build-ready direction.
Communicate UX strategy and design decisions clearly to senior stakeholders.
Requirements
10+ years of UX, product, or experience design experience, including 3-5+ years in a leadership role.
Proven experience leading end-to-end redesigns for complex digital experiences.
Strong background in high-consideration or large-ticket purchase experiences (hospitality/travel preferred; adjacent industries acceptable).
Deep expertise in user flows, information architecture, and multi-step conversion funnels.
Demonstrated ability to scope projects and define team size, roles, and phased delivery.
Strong stakeholder communication and executive presentation skills.
Experience working with modern, headless CMS and collaborating closely with engineering teams is a plus.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan.
Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws.
A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
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Brenna Belardinelli - Recruitment Strategist, Enterprise
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa.
This is a new role.
This job was first posted by Creative Circle on 02/20/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.
Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements.
United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright CreativeCircle , Inc. All rights reserved.
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