parts counter associate - Jacksonville, United States - Hanania Auto Group

Description

• None.

• Assist customers in selecting required parts in a friendly and professional manner.
• Inform customers about companion part requirements and specials.
• Answer phone calls and provide price quotes and information.
• Review body shop estimates for parts accuracy and pricing alignment.
• Pull and fill orders from stock, maintaining inventory.
• Notify parts manager of out-of-stock parts or immediate needs.
• Locate out-of-stock parts and submit emergency orders if necessary.
• Notify customers and service advisors when special ordered parts arrive.
• Communicate parts arrivals and deliveries to the body shop, tagging items.
• Follow up on back-ordered parts.
• Verify and manage will-call, back-order, and return files.
• Bill internal requests for parts on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Provide customers with copies of invoices.
• Issue credits for returned parts, verifying purchase and pricing.
• Issue and track requested shop tools for technicians.
• Maintain orderly records of repair orders, invoices, and special-order parts.
• Coordinate orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Participate in a lost sales tracking program.
• Perform other assigned duties.

• Valid Driver's License and clean driving record.
• Experience in a dealership or similar environment.
• Participation in a manufacturer-sponsored training program, school, or event.
• Up-to-date knowledge of new products and updates.
• Safe operation of tools and equipment.
• Consistent reliability and attendance.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

• High School Diploma or equivalent.
• Experience in parts delivery or similar role.
• Participation in a manufacturer-sponsored training program, school, or event.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealership