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Findlay

    Shop Manager - Findlay, United States - Stearns Companies

    Stearns Companies
    Stearns Companies Findlay, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    As a shop manager, you will provide direct supervision of all mechanics and roadside assistance employees on daily basis (Monday-Sunday). The manager will oversee mechanics to ensure they possess the necessary skills to perform mechanical tasks as needed, supervise inventory control for accuracy, and develop and monitor a preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as required. The shop manager must also maintain a high degree of professionalism and integrity, setting the example for all drivers.

    Essential Job Functions:

    • Must work safely
    • Must provide great customer service
    • Must have good attendance
    • Must work as a team
    • Actively participate in hiring process from interview through hire date
    • Develop, perform an orientation plan for all new hires.
    • Develop and monitor a preventative maintenance program for all company owned vehicles
    • Conduct Performance and wage reviews on all mechanics on a regular pre-determined basis
    • Conduct discipline on an impartial basis as may be needed
    • Ensure all mechanics are in compliance with time clock procedures
    • Ensure all roadside assistance mechanics respond to calls dispatched in a safe and timely manner;
    • Ensure that all roadside assistance mechanics communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA's when requested
    • Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
    • Ensure all roadside assistance mechanics professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched, including:
    1. Change flat tires; airing up tires that are low
    2. Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
    3. Deliver a few gallons of fuel to those out of gas
    4. Perform minor repairs
    5. Perform lock out procedures for customers who have locked their keys in their car
    • Ensure roadside assistance mechanics perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
    • Ensure all roadside assistance mechanics maintain truck fluid levels, including fuel levels are according to manufacturer's standards and note quantities added on the pre-shift inspection sheet
    • Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
    • Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
    • MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics do the same
    • Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same
    • Perform other duties as assigned by management

    Experience Required:

    • 5+ years of Vehicle Repair Shop Supervision
    • Excellent knowledge of mechanical needs of various vehicles
    • Pass Drug test according to DOT requirements
    • Be insurable under company's insurance carrier
    • High School diploma or GED

    Skilled / Abilities Required:

    • 5+ years of Vehicle Repair Shop Supervision
    • Excellent knowledge of mechanical needs of various vehicles
    • Pass Drug test according to DOT requirements
    • Be insurable under company's insurance carrier
    • High School diploma or GED
    • Ability to supervise others in a positive and professional manner at all times
    • Represent the company in a positive and professional manner at all times
    • Demonstrate a thorough knowledge of equipment used
    • Problem solving – use reason even when dealing with emotional topics
    • Provide quality customer service at all times; responding to customer's needs even in emotional situations
    • Confirm information and provide service options; explain service procedures
    • Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
    • Use of time efficiently and productively
    • Demonstrate accuracy and thoroughness in keeping with company quality standards
    • Observe safety and security procedures at all times
    • Adapt to changes in the work environment as they occur
    • Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
    • Establish and maintain effective working relationships with employees, customers and the public
    • Follow written and verbal instructions, including manufacturers' service specifications
    • Communicate effectively, verbally and in writing

    Physical Abilities;

    • Be able to lift up to 40 pounds
    • Mechanical abilities as they relate to repairs to vehicles
    • Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
    • Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate
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