Customer Service Representative - Newark, United States - MMC Group

    MMC Group
    MMC Group Newark, United States

    2 weeks ago

    Default job background
    Description

    **Job Details**

    **Call Center**

    Customer Service Representative Newark, NJ Posted: 2/28/2022 Job Description Job ID#: 52589

    Job Category: Call Center

    Position Type: *W2

    Duration: CTH

    Positions Available: 23

    **Setting up interviews for Bilingual Customer Service Representatives in Newark, NJ to start 3/38/22** Setting up Zoom interviews for Bilingual Customer Service Reps in Newark, New Jersey. Interviews scheduled Monday through Friday 10am to 3pm. **RESPONSIBILITIES:**

    Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures.

    Defines or resolves inquiries received either through written or telephone correspondence.

    Gathers information, researches/resolves inquiries and logs customer calls.

    Communicates appropriate options for resolution in a timely manner.

    Performs customer needs analysis and informs customers of services and resources available to them.

    Maintains adherence (attendance, punctuality, use of AUX time).

    All other duties as assigned

    Job Requirements

    **If you already have an account, please click**