Jobs

    Guest Services - Breckenridge, United States - SkyRun Vacation Rentals

    SkyRun Vacation Rentals
    SkyRun Vacation Rentals Breckenridge, United States

    1 week ago

    Default job background
    Full time
    Description
    Candidate will receive a $1000 signing bonus after completing 1 full year of employment

    **Job Description: Guest Services & Reservations Agent (FT) (HOSPITALITY)

    Position Overview:
    We are seeking a skilled and customer-oriented Front Desk Agent to join our team and provide exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and efficient experience throughout their stay. As a Front Desk Agent, you will play a crucial role in creating a positive impression of our establishment and ensuring guest satisfaction.

    Responsibilities:
    • Greet and welcome guests with a warm and friendly demeanor, maintaining a professional appearance and attitude at all times.
    • Check-in and check-out guests efficiently, accurately recording necessary information and processing payments according to established procedures.
    • Provide information to guests about properties, services, and local attractions to enhance their overall experience.
    • Handle guest/homeowner requests and concerns promptly and effectively, ensuring their needs are met and any issues are resolved to their satisfaction.
    • Maintain accurate and up-to-date knowledge of room availability, rates, and promotions to assist guests in making informed decisions.
    • Answer phone calls and respond to emails in a courteous and helpful manner, providing information and assistance as required.
    • Coordinate with housekeeping and maintenance to ensure that guest rooms and common areas are clean, well-maintained, and prepared for incoming guests. (operations)
    • Assist with the reservation process, modifying reservations as needed, and accurately inputting guest information into the property management system, as well as collecting payment.
    • Process arrival calls, messages, and email for guests to ensure a seamless check in experience
    • Maintain a well-organized and clean front desk area, including supplies and informational materials.
    • Collaborate with other departments to ensure a seamless guest experience.
    • Adhere to STR policies, procedures, and safety guidelines, ensuring the security of guest information and property.
    • Assist with training and mentoring new front desk staff as needed.

    Qualifications:
    • High school diploma or equivalent; additional education in hospitality management is a plus.
    • Proven experience in a customer service role, preferably in a hotel or hospitality environment.
    • Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
    • Strong problem-solving skills and the ability to remain calm under pressure.
    • Proficient computer skills, including experience with property management systems
    • Outstanding organizational skills and attention to detail.
    • Ability to handle multiple tasks and prioritize effectively.
    • Flexibility to work varying shifts, including weekends and holidays.
    • Positive attitude and a genuine passion for delivering exceptional guest service.
    • Knowledge of local attractions, restaurants, and services to assist guests with recommendations.

    If you are a dedicated individual with a passion for hospitality and guest service, we invite you to apply for the position ofFront Desk Agent and join our team in creating memorable experiences for our guests.
    Benefits:
    • Paid-time-off.
    • Full-time, year-round position.
    • Casual work environment.
    • Epic local ski pass.
    • Health, Dental, Vision.
    • $1000 signing bonus (after completing one full year)
    About SkyRun Vacation Rentals:

    At SkyRun, we focus on the four cornerstones of our business: Our Homeowners, Our Guests, Our Homes and most important Our Team Members. We are looking for people who value stability, work-life balance, a positive work environment and creating an atmosphere of respect and collaboration between team members. If you're ready to work for a company that values people and work in an environment that will leverage your skills and maximize your opportunity, SkyRun Breckenridge might be a great fit.

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