Service Assistant - Canon City, United States - Royal Gorge Route

Description

:

Service Assistant Job DescriptionReports To:

On Board LeaderFLSA Status:

Hourly, Non-ExemptPrepared By:

Human Resources DirectorPrepared Date: 12/7/23Compensation:
$14.42 per hourSummary:
Moves customers' orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.
Essential Functions

• Warmly greets and acknowledges guests upon arrival.
• Serves customers' orders from the kitchen window or bars to the customer's seat/table.
• Answering any questions customers may have concerning menu items.
• Polishes/rolls silverware used for service.
• Cleans, stocks, and maintains the workstations throughout shift.
• Complete cleaning tasks on board during, between and after departures.
• Follows all safety and sanitation policies and procedures.
• Performs additional responsibilities as directed by management.

Education/Minimum Requirements

• High school diploma or actively pursuing an educationKnowledge
• Understanding of federal, state, and local liquor lawsSkills/Aptitudes
• Ability to read/speak/write the English language and communicate effectively.
• Ability to take direction and work under moderate supervision.
• Ability to work in a team environment
• Ability to work quickly, calmly, and effectively under pressure
• Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

• This position will spend 95% of the time standing/walking and 5% of the time sitting
• Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.
• This position requires the ability to work/move safely on a moving train.
• Must be able to lift and carry up to 30 pounds.
• Direct contact with guests, managers, and co-workers.
• Occasional environmental exposures to cold, heat, snow, rain and water.