Home Services Advocate I - Greater Dothan
Only for registered members Greater Dothan, United States
4 days ago
Job summary
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer's lives. It's a challenging goal, but we have a winning team that is looking to grow.
Responsibilities
,- Meet or exceed productivity standards, including but not limited to AHT, calls per rep, idle time, and one-call resolution. ,
- Take ownership of each customer contact to efficiently and effectively resolve billing, equipment, and service issues. ,
- Follow troubleshooting, escalation, and dispatch procedures accurately and professionally.
Job description
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