Contact Center Vendor and Workforce Manager - Manchester - Liberty Utilities

    Liberty Utilities
    Liberty Utilities Manchester

    4 days ago

    Description

    Contact Center Vendor and Workforce Manager

    • Oversight of outsourced vendor partners in delivering customer-centric solutions via contact center operations.
    • Collaboration with cross-functional teams for forecasting, staffing strategies, operational analytics to ensure seamless service delivery across multiple channels.

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