Service Desk Technician 1.0 with Security Clearance - Kiln, MS, United States - GovCIO

Description

Overview GovCIO is currently hiring for a Service Desk team member
This position will be located in Hancock County, Mississippi
#dice Responsibilities The qualified candidate will perform the following:

• Responds to and diagnoses incidents through discussions with users.
• Provides support to end users on a variety of issues.
• Identifies, researches and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Provides first-tier support to end users for either PC, server or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Operate within the SD AQL's, first call resolution, and speed of answer.
• Perform password resets on applicable systems.
• Collect information from callers and ensure that tickets are promptly and accurately documented in ServiceNow ticketing system.
• Utilize the knowledge base to guide callers through resolution of reported issues.
• Ensure that all email service requests are processed within the AQLs.
• Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately

Qualifications

• High School Diploma or equivalent
• 0-2 years experience

Will train the right candidate

Clearance required:
Public Trust Must be able to obtain/hold T1 Public Trust "clearances" supported by a Limited Background Investigation (US Citizenship required)

• Minimum 30 WPM typing speed
• Familiarity with basic computer concepts such as web browsers and command prompts, or ability pick these concepts up quickly

Desired Qualifications

• MCSA Office 365 certification
• ITIL Foundation certification Company Overview GovCIO is a team of transformerspeople who are passionate about transforming government IT

Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens
But we can't do it alone
We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people
We are changing the face of government IT and building a workforce that fuels this mission
Are you ready to be a transformer? We are an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran
EOE, including disability/vets
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity
The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process
If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors
Posted Salary Range USD $ USD $13.75 /Hr.