Call Center Representative - Northampton, United States - Whitetail Disposal Inc

Description

Hiring Manager(s)

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location
Whitetail Disposal- Lehigh North

Description

Job Summary:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Wage: starting at $18/hr

Responsibilities:

• Answering Inbound Calls
• Making Outbound calls
• Using Active Listening to identify customer needs, concerns, and complaints
• Problem-solving to find good solutions and answer customer needs
• Basic Troubleshooting of company website (with training)
• Building on existing customer relationships to create a culture and expectation of trust and reliability
• Attract potential customers by answering product/service questions accurately
• Open and update customer accounts with accurate information
• Maintain financial accounts by processing customer adjustments/payments
• Using de-escalation techniques on phone calls with customers
• Being an active participant in training and learning opportunities within the department
• Utilize internal software databases, scripts and work tools responsibly and appropriate to the needs of each call
• Understanding Call Center metrics and working to optimize your own performance within those metrics
• Adhering to all other company policies and procedures.

Working Conditions:

• Your own computer station with dual screens
• Two 15-minute breaks and a mandatory 30-minute lunch break
• Collaborative team environment with a family style culture.

Position Requirements

Requirements:

• High School Diploma or Equivalent
• Additional education may be preferred
• Reliable transportation (car) for daily commuting
• Customer Service Experience
• Exceptional customer service skills including active listening verbal and written communication and professional phone voice persona
• Basic computer proficiency
• Familiarity with CRM (customer relationship management) software
• Skilled typing
• Adaptability and personal accountability for metrics and Call Center requirements
• Strong organizational and communication skills (verbal & written)
• Flexible, friendly, and adaptable to changes.
• Hardworking and Dynamic.

This position is currently accepting applications.