SalesForce Business Analyst - Pittsburgh, United States - Center For Employment Opportunities

Description

SalesForce Business Analyst

Any CEO office location

Hybrid

Anticipated deadline to submit application:
February 19, 2024 by 9:00 am EST. Position may close early if application limit is met. Apply promptly for full consideration.

The Opportunity

The SalesForce Business Analyst ensures the enterprise-wide users of CEO's mission-critical SalesForce CRM platform are optimally supported.

This position entails significant internal account management, technical business need analysis, and business process improvement consulting (primarily around our Salesforce platform).

The CEO technology environment also includes Salesforce-integrated 3rd party applications. These position responsibilities include development of functional and non-functional requirements and customer request prioritization.

This role will include crafting business solutions for stakeholders combining people, process, and technology to support both the strategic direction of the company and functional area initiatives.

The position also provides added support to Tier 1 cases, focused on in depth investigation, solutioning, and prevention of technical issues.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration.

Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

You have 2+ years of experience as a business analyst developing progressively complex SalesForce solutions
You have exceptional computer navigation skills
You have intermediate knowledge of data management
You have the fluency in MS applications including MS Excel (macros, pivot tables, charts)
You have excellent presentation, interpersonal, written and verbal communication skills
You have the ability to experience defining system requests and writing functional documentation
You have formal training, project management and technical support experience preferred

You demonstrate respect, fairness, patience and efficiency to participants, employees and others to problem-solve and satisfy their needs with the resources available.

You demonstrate the ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action.

You have the ability to build rapport and cooperation with stakeholders through interpersonal understanding
You have the ability to engage in teamwork with other members of the Salesforce team including peers as well as peers across different departments
You work effectively under pressure and at a sustained pace, while maintaining focus on objectives despite setbacks or opposition.

You are dedicated to achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning.

What You'll Be Responsible For

Key responsibilities of the SalesForce Business Analyst include but are not limited to:

Business Needs Analysis and Development

Gather business requirements from stakeholders using tools such as focus groups, observation, and prototyping.
Develop User Stories to outline the business requirement against the technical development.
Create Process Maps to engage the end-users and validate their business requirements.
Document the business requirements and the technical solutions implemented to meet those solutions.

Communicate with all stakeholders including, but not limited to, Salesforce Team, CIO, IT Business Strategist, Director of Security, and relevant business users.

Perform, guide and assist with User Acceptance Testing.
Implement and maintain security best practices by ensuring the accurate information is available to the right users.

Empower users to adopt the functionality that is enabled in Salesforce through gathering user feedback and guiding best practices for the user experience.

Technical Support

Manage ongoing Tier 1 technical support requests
Manage and maintain caseload
Provide updates on all cases via case comments on a daily basis
Identify problem areas and provide recommendations for future enhancements
Properly escalate cases to supervisor documenting requirements gathered and provided solution(s)
Support Tier 1 by assisting users in reports creation and modification.
Provide troubleshooting for report cases and assist with reports and dashboard conversion from Classic to new SF Lightning instance
Support in the design, development and testing of Salesforce enhancements, dashboards, and reports.
Ensures work product is consistent, accurate and thoroughly documented
Stay current on all SalesForce releases and related certifications
Perform other job-related duties and responsibilities that will be assigned from time to time.

Compensation And Benefits

The salary range for this position is $50,200-$67,250/annually.

CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located.

This position can be located in any of the cities in which CEO operates.

The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this.

Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more.

We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities.

Our commitment to being an anti-racist organization that is inclusive across all identities and experiences drives us forward every day.

We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we're passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels.

CEO's commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves.

We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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