Returns Vendor Associate - Wilmington - PC Connection Inc

Description

Returns Vendor Associate

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

You'll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under direct supervision of the Supervisor of Returns the Returns Vendor Associate (RTVA) is responsible for managing customer returned merchandise back to original sources in a timely and appropriate manner for full credit. The RTVA negotiates with vendors and suppliers for Return Material Authorizations (RMA) or credit memo's for destruction. RTVA's are expected to build and maintain strong working relationships with vendors and suppliers and stay current on their return policies. RTVA's will need to possess problem-solving skills to identify why products are being returned and communicate opportunities and issues to management and Purchasing. RTVA's must be familiar with receiving, shipping, material handling and inventory management processes. The Returns to Vendor Associate collaborates with other departments such as Customer Service, Refurb, Receiving, Returns Processors, Returns Material Handler, Purchasing and external Connection suppliers and Vendors

Responsibilities

Ensures all approved RMA requests are processed timely to return product back to vendors so Connection has received proper credit. The methods used will include email, phone call and portal use to obtain a response.

Works closely with vendors via phone or email regarding following up on aging inventory RMA requests.

Ensures denied products are identified with rational reasoning to escalate denial, in a timely fashion with supporting information and negotiate the RMA approval to be returned back to vendors or restock fees as needed.

Use department tools and reports to document RMA requests to maintain current, accurate and complete information. Attention to detail to be used to identify and report any issues or irregularity to management.

Assists Returns processors and Returns material handlers as needed.

Min

USD $22.28/Hr.

Max

USD $27.85/Hr.

Qualifications

Basic computer knowledge with ability to operate keyboard for data entry.

Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.

Working knowledge of computer operation and repair and ability to fill in for refurbishment and configuration tasks.

Skilled at identifying Item & SKU products as they are received.

Working knowledge of the Inventory Control process with ability to track, validate and maintain a working inventory.

Attention to detail in composing, keying, and proofing professional business materials.

Solid understanding of policies, procedures and contracts related to returns to vendor.

Strong knowledge of Connection tools and software such as JDE, Filemaker and CallTracker.

Good product management skills.

Good customer service skills.

Good people skills.

Excellent organizational skills and time management skills.

Strong communication skills.

Judgment with ability to formulate opinions, compare and decide with good sense.

Interpersonal skills with ability to work well with all levels of the organization.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".