- SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a
- Provide and model best-in-class guest service: promptly greet guests; respond to guest
- Support the total shopping environment, including visual and operational elements,
- Promptly and accurately process guest purchases/return transactions using Point-of-
- Respond to guest comments or questions in person or on the phone; answer phone calls
- Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in
- Recruit, interview, hire, assess, develop, and retain high-performing associates.
- Ensure associates have completed their onboarding, job training, and compliance
- Communicate regularly with store associates and District Manager to ensure that all
- Schedule store associates ensuring that the scheduling guidelines are followed, and all
- Approve payroll, make time edits, and verify that store associates are paid for all time
- Provide timely and appropriate recognition and feedback to all store associates
- Ensure that all areas of the store, including restrooms, are neat, clean, organized, and
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Perform store inventory counts (home store and other stores in your district/region),
- Protect company assets through effective inventory control and loss prevention
- Lead store team in meeting and exceeding sales, profit, and shrink goals and complete
- Count, balance and reconcile daily business transaction totals correctly and accurately
- Verify all shipments for discrepancies/shortages and record any discrepancies in the
- Process defectives/recalls and stock pulls accurately and promptly, ensuring that all
- Maintain awareness of associate and guest safety; identify and immediately address
- Maintain store records/files in a neat and organized manner; ensure that manuals are up
- Form professional partnerships with appropriate military personnel on assigned military
- Consistently adhere to and demonstrate a commitment to GameStop policies and
- Must present proof of ability to legally work in the United States.
- Must be at least 18 years of age.
- High school diploma or equivalent required; associate's or accredited bachelor's degree
- At least 1 year of retail management experience required.
- At least 3 years of retail sales, guest service, and/or management/leadership experience
- Video game knowledge preferred.
- Possess an outgoing and welcoming personality with strong people skills.
- Provide genuine and individualized assistance to every guest during every visit.
- Demonstrate clear verbal and written communication and listening skills, both in person
- Work independently and as the head of a team to perform all tasks as assigned and in a
- Meet leadership performance expectations, including, but not limited to, attendance,
- Operate Point-of-Sale (POS) computer system.
- Possess basic mathematics (addition, subtraction, multiplication, division, currency) and
- Complete required paperwork properly.
- Carry out instructions furnished in written, oral, or diagram form and convey instructions
- Achieve objectives and lead in a fast-paced, rapidly changing environment.
- Work 40 hours per week, with flexibility to work extended hours/days as necessary,
- Constructively manage pressure and adapt to stressful situations without impact on
- Be reliable and trustworthy; always use good judgment.
- Able to work alone. Stand and move throughout the store unassisted for up to 12 hours
- Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift
- Possess or acquire during employment onboarding a working understanding of military
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Store Manager - Roswell, United States - GameStop
Description
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers.
As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide.
Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the worldSUMMARY
The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store
locations for SL2) and directly influences the performance of everyone who interacts with guests.
Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life,
the Store Leader develops and promotes a sales culture by creating individualized and
complete solutions for every guest, and providing outstanding guest service experiences
through professional conduct and shared passion for gaming, and supporting the overall store
environment to meet/exceed sales and profit. In addition to ensuring that products are easy to
see and buy, building sales by sharing product and gaming knowledge with guests, providing a
clean, organized environment in which to shop, and growing guest loyalty and repeat business,
this position supervises a retail staff which may vary based upon store size, location(s), and
expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
video gaming needs; inform guests of special promotions; recommend additional items
as appropriate; apply all selling behaviors during every transaction and thank every
guest for shopping at GameStop; prioritize guests over tasks and demonstrate that
commitment by circulating throughout the store.
business.
merchandise in a bag, providing a receipt, and ensuring top notch guest service.
GameStop; when appropriate, escalate customer issues and complaints to the Store
Leader in a timely and professional manner.
aspects of their jobs, including all company/store policies, inventory control and loss
prevention practices including scam awareness, safety best practices, financial protocol,
and ethical responsibilities.
expectations for store associates and train store associates in all aspects of their job
responsibilities, including company/store policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant
Store Leaders.
optimum guest service at all times and ensure that best-in-class guest service is
consistently provided.
HRIS.
proper working order.
room to the front of the store to ensure that all products in the store are represented,
organized, and alphabetized on the sales floor.
as required; visually inspect associates' packages and/or belongings at store closing or
at the end of a shift as appropriate.
bank deposit slips are completed correctly and accurately; ensure store has sufficient
cash and change for sales transactions; make bank deposits daily or per established
guidelines.
to District Leader.
military base).
confidentiality, conflict of interest, and ethical responsibilities.
QUALIFICATIONS
KEY JOB SKILLS AND ABILITIES
and writing skills preferred.
utilize other basic fine and gross motor skills.
Job descriptions are subject to change at any time based on business conditions/needs,
including changes to the essential job duties, qualifications, and/or key job skills and abilities
consistent with the position's purpose. GameStop considers all applicants for employment
without regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
gender identity and expression, marital or military status. GameStop provides reasonable
accommodations to qualified individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law.
*Certain state-specific exceptions may apply.
