Host/Greeter - Birmingham, United States - The Fennec

Description

Job Description

Our Host/Greeters shall have a very outgoing and friendly persona while greeting and welcoming all of our guest into our venue. Our Host/Greeters are the first impression into our venue and shall welcome and acknowledge each guest with a smile, make eye contact, and a friendly verbal greeting, using the guest name when possible.

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Maintain a professional and positive attitude at all times
• Maintain complete knowledge of the menu offerings
• Escort guest to their table
• Communicate clearly to management and other host to ensure that the restaurant operates efficiently
• Thank guests with genuine appreciation and provide a fond farewell
• Answer restaurant telephone courteously and efficiently
• Speak to guests and co-workers using clear, appropriate and professional language
• Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management