Software Implementation Specialist - Town of Texas - iRely

Description

In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.

Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation.

Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries.

Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are.

We are seeking a dynamic Software Implementation Associate to join our Professional Services team at our headquarters in Irving, Texas. This individual will play a pivotal role in deploying our ERP solutions and delivering exceptional value to our customers.

Position Overview

As a Software Implementation Associate, you will act as a trusted advisor, ensuring seamless integration, configuration, and adoption of our software to meet customers' unique needs. This role involves a blend of technical proficiency, functional expertise, and customer-facing skills, requiring occasional travel to work directly with clients.

Key Responsibilities

• Lead requirements-gathering sessions to understand customer needs and business processes.
• Provide top-notch customer service to large and strategic customers.
• Support customers through User Acceptance Testing (UAT), training, and go-live activities.
• Deliver training sessions for both trainers and end users, ensuring successful software adoption.
• Interface with customers at all levels.
• Participate in customer meetings and sales events.

Implementation & Deployment

• Configure and build the iRely Store Suite to align with customer requirements.
• Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
• Provide on-site and remote support during escalations, go-live, and post-go-live phases.

Standards & Processes

• Follow established implementation standards set by the Professional Services Organization (PSO).
• Assess and resolve complex project challenges, focusing on quality-driven solutions.
• Maintain an average of 75% utilization on billable projects.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 to 5 years of experience in software product implementation, preferably ERP or SaaS Software.
• A strong background in financial systems, including General Ledger and Accounting Principles.
• Experience in coding, time and material projects.
• Experience in the retail domain is a plus.
• Familiarity with ERP platforms such as SAP, NetSuite, Microsoft Dynamics, or others.
• Proven experience in testing, configuration, and training.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
• Willingness to travel as needed to support customer projects (up to 40%).

Why Join iRely?

• Impactful Work: Shape the way leading petroleum and convenience store businesses operate.
• Growth Opportunities: Be part of a rapidly growing organization with ample opportunities for professional development.
• Global Team: Work alongside talented professionals across the US, India, and the Philippines.
• Customer-Centric Culture: Deliver meaningful solutions that drive customer success.

What We Offer

We offer a highly competitive salary package and benefits, including Medical, Dental, Vision, Telemedicine, Health Reimbursement Accounts, Health Savings Accounts, Life, Disability, 401(k) matching, and more.

Diversity and Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.