Systems Support and Training Manager - Los Angeles, United States - R.W. Selby & Co., Inc.

Description

R.W. Selby & Co. of Brentwood, Los Angeles, CA, is a privately held real estate investment and management firm that focuses on multifamily communities in Southern California and Nevada.

At R.W. Selby & Co. we understand that our most valuable assets are our professionals. We are a team that turns toward the future with tremendous enthusiasm and takes pride in our work in addition to sharing our commitment to a standard of excellence.

As a Systems Support and Training Manager at R.W. Selby & Co., you will play a critical role in shaping our real estate strategy through data-driven insights. Primary responsibility and focus will be reviewing and managing Yardi and RealPage platforms, plus training and supporting property management personnel in their usage. This role requires a blend of analytical prowess, a keen eye for detail, and property management experience. This position primarily reports to the Director of Property Management (DPM).

The Systems Support and Training Manager is expected to take a hands-on approach to necessary duties to accomplish objectives as well as to facilitate the successful performance of others, including but not limited to:

Duties & Responsibilities

· System Administration and Support: Provide support on managing the company's Yardi and RealPage systems to assist Property Management personnel, Accounting, and Asset Management. Responsibilities include serving as the software's Administrator/Superuser, HelpDesk Support, managing user access, controlling role permissions, setting up new property profiles, organizing report schedules, among other tasks.

· Analysis and Reporting: Conduct in-depth analysis of Yardi and RealPage platforms to support business needs. Prepare comprehensive reports and presentations for internal teams.

· Collaboration/Training: Work closely with property management teams to provide support and insights. Offer systems-related training along with providing best practices to both new and existing employees.

· Tool and Process Improvement: Continuously seek and implement improvements in data collection, analysis, and reporting processes. Develop and implement best practices and efficient operational workflows.

· Data Collection and Management: Maintain a database of real estate market data, including property prices, rental rates, occupancy rates, and demographic trends.

Required Qualifications:

· Bachelor's degree in Real Estate, Economics, Statistics, Computer Science, or a related field.

· Minimum of 5 years of experience with Yardi and RealPage platforms.

· Proficiency in Microsoft Office Suite (Excel, PowerPoint).

· Strong understanding of real estate markets and financial concepts.

· Excellent analytical and problem-solving skills.

· Strong communication and presentation skills.

Preferred Qualifications:

· In-depth knowledge of Yardi and RealPage products and their databases.

· Property management training and experience.

· Experience with SQL and data visualization tools (e.g., Tableau, Power BI).

· Solid understanding of database principles and user security protocols. Skilled in SQL queries and crafting custom reports.

· Proven skill in managing multiple tasks and responsibilities, with a focus on organizing a streamlined workflow and assessing the urgency of different issues.

Our Commitment:

At the core of our business is the talent on our teams, and we are committed to taking care of them so they can deliver great experiences.. Our benefits take into consideration everything from career development, retirement, and health and wellness. Working on our team and in this position, you can expect:

• Competitive compensation. Pay range: $84,000 - $115,000 per year, plus 20% bonus potential
• Health & Wellness benefits
• Paid Leave
• Retirement planning

Employment with RWSC is contingent upon successful completion of a background check and screening process.

R.W. Selby is proudly an Equal Opportunity Employer.