- Promote, work, and act in a manner consistent with the mission of Spell Restaurant Group
- Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
- Collect payments from guests.
- Write guests' food orders on order and enter orders into computers for transmittal to kitchen staff.
- Take food or beverages orders from guests.
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
- Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
- Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
- Clean tables or counters after guests have finished dining.
- Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
- Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
- Perform cleaning duties.
- Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Describe and recommend wines to guests.
- Thank guests for their visit and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Must be at least 18 years of age
- Be able to stand, walk, and carry food for long periods of time
- English reading and communications skills
- Strong attention to detail
- Ability to identify and prioritize tasks to maintain high-quality guest service
- Ability to effectively implement the three C's: coordination, Consolidation, and communication
- Ability to obtain necessary food and liquor permits
- Prior restaurant or retail experience
- Previous experience in a fast-paced high-volume environment
- Opportunity for Advancement
- Companywide Food Discounts
- Direct Deposit
- Qualified Employees:
- Insurance Offerings
- 401K with employer match
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Description
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Job Summary
Provide excellent service to guests in a fast-paced and fun environment.
Responsibilities