- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
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Night Auditor
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Sonesta International Hotels Corporation Atlanta, United StatesThe Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible fo Night Auditor, Auditor, Guest ...
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Night Auditor
5 days ago
Hilton Hotels & Resorts Atlanta, United States· . As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically Night Auditor, Auditor, Audit ...
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Night Auditor
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Schulte Boutique + Lifestyle Atlanta, United StatesJob DescriptionSchulte Hospitality Groupis seeking a dynamic, service-orientedNight Auditorto join our teamSHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal ...
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Doubletree by Hilton Atlanta-Marietta Atlanta, United StatesJob Description · Job DescriptionJob description · Title: Night Auditor · Reports To: Director of Rooms Division · Department: Rooms · GENERAL PURPOSE: · Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc. ...
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Schulte Hospitality Group Atlanta, United States Full timeFFGA-37309 · * Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our inte ...
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Shaner Corporation Atlanta, United StatesBe available to work a flexible schedule, including weekends, holidays, and overnight hours. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handling and credit ...
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Hilton Atlanta, United States OTHERWaldorf Astoria is looking for a Night Auditor to join the Front Office Team at this gorgeous Atlanta property · Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10 ...
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1 week ago
IHG Atlanta, United StatesRole Purpose · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. ...
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Night Auditor
2 weeks ago
Hilton Atlanta, United StatesWaldorf Astoria is looking for a Night Auditor to join the Front Office Team at this gorgeous Atlanta property · Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms ( 127 guest rooms plus residences ), over ...
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Method Atlanta, United StatesJoin the team redefining luxury hospitality in Atlanta. Join FORTH. · You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep ...
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Highgate Hotels Atlanta, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Fr ...
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The Whitley, A Luxury Collection Atlanta, United StatesAbout Us: · Join Team Whitley Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckheads original purpose, and this remains a focus of our ...
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HEI Hotels & Resorts Atlanta, United StatesAbout Us · Join Team Whitley Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead's original purpose, and this remains a focus of our h ...
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Courtland Grand Hotel, Trademark Collection by Wyndham Atlanta, United StatesAbout Us: · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the citys largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to na ...
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Marriott International College Park, United StatesJob Number · Job Category Finance & Accounting · Location Atlanta Airport Marriott, 4711 Best Road, College Park, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Check figures, post ...
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HEI Hotels & Resorts Atlanta, United StatesAbout Us · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to nam ...
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5 days ago
HEI Hotels and Resorts Atlanta, United StatesAbout Us · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to nam ...
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Night Auditor
2 weeks ago
HEI Hotels and Resorts Atlanta, United StatesAbout Us · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to nam ...
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Night Auditor
1 week ago
Hilton Atlanta Airport Atlanta, United StatesAbout Us: · Exciting things are happening at the Hilton Airport Atlanta and we want you to be part of our team, where we believe in our family style leadership model. Our primary focus is on driving the development of our team and fostering a culture of continuous growth and lea ...
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Marriott International Atlanta, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Renaissance Atlanta Waverly Hotel & Convention Center, 2450 Galleria Parkway, Atlanta, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Managem ...
night auditor - Atlanta, GA, United States - IHG
Description
Job Description
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Night Auditor, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.Key Accountabilities
Key Skills & Experiences
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
