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- Strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general
- Virtual Desktop Knowledge.
- Should be HP Certified and have an ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
- Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
- Follow Incident and Service Request process and other work processes as provided Operations
- Manager.
- Provides support as trained, defined, instructed and managed by Ops Manager.
- Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM.
- Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
- Support Asset Management and Imaging team for completing the deliverables.
- Utilize remote tools, as provided and trained by customer, when feasible.
- Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)
- Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues
- Experience with Video Conferencing Solutions (Skype, WebEx etc.) or like environment
- Experience with SharePoint Administration or like environment
- Experience with Exchange & 3rd party email protection or like environment
- Experience with Office365 Enterprise licensing and subscriptions or like environment
- Experience with Hyperconverged Infrastructure (Nutanix, VMware, etc.) or like environment
- Experience with Public Cloud Computing & Networking (Azure, AWS, Google, etc.) or like environment
End User Computing Support - Denver, United States - Saxon Global
Description
Job Role:: End User Computing Support
Location:: Denver, Colorado (Onsite)
Job type:: Fulltime
Tech Skills -
QUALIFICATIONS AND EDUCATION REQUIREMENTS
A certificate or diploma from a technical college is a typical minimum requirement, but associate's and bachelor's degrees both exist in computer-related majors as well. Good communication skills are essential for this role.
PREFERRED SKILLS
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Minimum 5+ years Hands on experience in the EUC and specially with L2 services that includes provide hardware support for Laptops, Desktops and all other PC parts and peripherals;