Servicing Associate - Lansing, United States - Sterling Bancorp

Description

About Sterling Bank & Trust,


FSB:

Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank.

We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community.

Our customers know that they can stop by any branch and be treated like family.

Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs.

With over $2 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.

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Position Summary:

The Servicing Associate is responsible for the successful input of all new loans and performs maintenance when necessary; they also validate new loan information input by coworkers.

They also establish and maintain all mortgage and commercial files throughout the life cycle of the loan along with answering questions for employees as they arise.

Performs additional assignments or duties as required.

Essential Duties and Functions (include but are not limited to):

• Validate and interpret residential mortgage and commercial loan documents in order to prepare pre- boarding process.
• Accurately input required new loan boarding data into the Core system.
• Perform maintenance and review sign-off post boarding completion within next business day.
• Update and maintain exception files via collateral tracking in the Core system.
• Update and maintain key transferred and purchased documents/tool including, but not limited to, servicing questionnaire, shipping transmittals, transfer instructions and process documentation.
• Monitor transfer tasks closely to ensure all timelines are met and update transfer database.
• Maintain strong relationship with internal teams and various external partners including third party title company and document custodian in a professional and constructive manner.
• Review and validate paid-in-full loan status in the Core system.
• Generate and process lien release documents sent for recording as required.
• Maintain accurate and complete documentation records to ensure timely lien release.
• Update and maintain exception files via collateral tracking in the Core system.
• Comment all loan servicing activities and images related account documents on the loan level in the Core system.
• Maintain Residential and Commercial loan file room.
• Work with department managers on a daily basis, but has ability to perform daily tasks with minimum or no supervision.
• Review daily work in accordance to departmental policy.
• Maintain high performance including attendance and dependability
• Complete all required product, service, and compliance training as it relates to the position and employment with Sterling and adheres to BSA Policy and procedures.
• Perform all the above duties consistent with professional ethical standards, including reporting any observed ethical violations to the appropriate management, management and/or Board level committees, and/or the Bank's ethics hotline.
• Additional duties and/or special projects may be assigned.

Core Competencies:

• Integrity
• Set high standards of honesty for self and others; transparent intentions
• Self imposes standards of excellence to ensure no aspect of work is neglected
• Demonstrates trustworthiness and takes responsibility for one's actions
• Keep commitments that align with Sterling's Code of Business Conduct and Ethics
• Inclusion
• Treat people with dignity and respect
• Objectively consider others' ideas and opinions
• Create a welcoming environment and promotes cultural competency
• Actively seek opportunities to volunteer and partner with non-profit agencies
• Continuous Learning
• Complete all required training to ensure compliance
• Identify and participate in learning activities that lead to professional growth
• Stay informed on industry trends and changes to achieve individual, team and organizational goals
• Actively seek and utilize feedback to improve and continue to grow professionally within the Bank
• Synergy
• Utilize oral and written communication to enhance the relationships between teams, customers and the community members.
• Collaborate together using teams' expertise and knowledge to maximize results
• Actively seek information to understand team members and customers' circumstances, problems, expectations and needs
• Dedicated to creating opportunities allowing teams and individual reach full potential.

Technical Competencies:

• Organizational Support
• Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values.
• Judgment
• Exhibits sound and accurate judgment
• Planning/Organizing
• Prioritizes and plans work activities, uses time efficiently, plans for additional resources

Required Experience and Education:

• One or more years related experience and/or training in servicing loans; or equivalent combination of education and experience.
• Database software; Spreadsheet software and Word Processing software experience.

Preferred Experience and Education:

• Bachelor's degree (B.A.) from four-year college or university
• Two or more years related experience and/or training in servicing loans; or equivalent combination of education and experience.

Pay & Benefits

This position is eligible for full-time employee benefits.

The base pay range for this role is between $18 to $20 per hour and is located in Southfield, MI (on-site).

At Sterling Bank & Trust, FSB, the pay range only includes base compensation. Your base pay will depend on your skills, qualifications, experience, and location.

Sterling's compensation and benefits packages are highly competitive.

Full-time Sterling employees have access to a comprehensive health care plan, dental and vision coverage, flexible spending accounts, 401(k) plans with matching contributions, PTO, and more.

Physical Demands

While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear.

The employee frequently is required to walk and reach with hands and arms and stand for long periods of time.

The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

Generally, works in an office environment, may occasionally be required to perform job duties outside of the typical office setting.

The employee will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day.

While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.

EOE Statement

Sterling Bank and Trust is proud to be an equal employment employer.

We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

California Consumer Privacy Act (CCPA)

The employee will adhere to all Information Security and Privacy Policies along with applicable procedures to ensure that customer information (PII) is not altered and remains accurate and complete.

Participation in required training to maintain knowledge of how to ensure all customer information (PII) remains protected is required.
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