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Representative, Client Svc I
1 day ago
Canon Solutions America, Inc. Omaha, United States· Representative, Client Svc I · US-NE-Omaha · Job ID: 31840 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS · About the Role · Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, ...
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Representative, Client Svc I
1 hour ago
Canon Solutions America, Inc. Omaha, NE, United States Full time· Representative, Client Svc I US-NE-Omaha Job ID: 31840 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role · Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimatel ...
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Representative, Client Svc II
1 day ago
Canon Solutions America, Inc. Omaha, United States· Representative, Client Svc II · US-NE-Omaha · Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS · About the Role · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage re ...
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Representative, Client Svc I
3 weeks ago
Canon Solutions America, Inc. Omaha, NE, United StatesRepresentative, Client Svc I US-NE-Omaha Job ID: 31840 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer ...
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Representative, Client Svc I
3 weeks ago
Canon Solutions America, Inc. Omaha, NE, United States Full time· Representative, Client Svc I US-NE-Omaha Job ID: 31840 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role · Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimatel ...
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Representative, Client Svc II
3 weeks ago
Canon Solutions America, Inc. Omaha, NE, United StatesRepresentative, Client Svc II US-NE-Omaha Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibil ...
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Representative, Client Svc II
3 weeks ago
Canon Solutions America, Inc. Omaha, United States· Representative, Client Svc II · US-NE-Omaha · Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS · About the Role · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage re ...
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Representative, Client Svc II
3 weeks ago
Canon Solutions America, Inc. Omaha, NE, United States Full time· Representative, Client Svc II US-NE-Omaha Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage ...
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Representative, Client Svc I
14 hours ago
Canon Solutions America, Inc. Omaha, United StatesJob Description · Job Description · Representative, Client Svc I · US-NE-Omaha · Job ID: 31840 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS · About the Role · Responsible for prompt delivery of various on-site work assignments, providing ...
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Representative, Client Svc II
14 hours ago
Canon Solutions America, Inc. Omaha, United StatesJob Description · Job Description · Representative, Client Svc II · US-NE-Omaha · Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS · About the Role · Advanced proficiency in site operations and procedures with ability to assign ...
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Representative, Client Svc II
1 hour ago
Canon Solutions America, Inc. Omaha, NE, United States Full time· Representative, Client Svc II US-NE-Omaha Job ID: 31841 · Type: Full-Time · # of Openings: 1 · Category: Facilities · NE - Omaha-Creighton-MS About the Role · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage ...
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Representative, Client Svc I
1 week ago
Canon Careers Omaha, United StatesResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. · Mail/Courier Services: · -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, inter ...
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Representative, Client Svc II
1 week ago
Canon Careers Omaha, United StatesAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. · Main Responsibilities: · - Promptly informs supervisor of potential problems or customer concerns. · - Promptly reviews and responds to ...
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Representative, Client Svc II
1 week ago
Canon USA & Affiliates Omaha, United States**About the Role** · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. · **Your Impact** · Main Responsibilities: · - Promptly informs supervisor of potential problems or customer concern ...
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Representative, Client Svc I
1 week ago
Canon Solutions America Omaha, United StatesAbout the Role · Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. · Your Impact · Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processin ...
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Representative, Client Svc II
1 week ago
Canon Solutions America Omaha, United StatesAbout the Role · Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. · Your Impact · Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promp ...
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Representative, Client Svc I
1 week ago
Canon USA & Affiliates Omaha, United States**About the Role** · Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. · **Your Impact** · Mail/Courier Services: · -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and ...
Representative, Client Svc II - Louisville, United States - Canon Solutions America
Description
Representative, Client Svc II
US-NE-Omaha
Job ID: 31841
Type: Full-Time
# of Openings: 1
Category: Facilities
NE - Omaha-Creighton-MS
About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your ImpactMain Responsibilities:
Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Copy/Print Production/Copy Center:
-Responsible for prompt and accurate reproduction of all print requests.
-Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
-Receives, logs, delivers and tracks all activity for reporting purposes.
-Responds to customer requests.
-Performs routine upkeep and basic maintenance of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
-Performs daily convenience care functions as needed.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Reception/Office Services:
-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
-May also be responsible for copy/binding/copier maintenance.
File Room/Records File Services:
-Ensures all filing assignments from the current and previous day have been filed.
-Creates, maintains, updates, and monitors files, file database and file rooms.
-Coordinates special projects and other functions assigned by client contact and Site Manager.
-Ensures all file rooms are intact at all times.
Device Maintenance:
-Follows daily, established maintenance processes and procedures.
-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, and loades paper.
-Evaluates equipment issues and notifies service department if unable to resolve.
-Records meter reads.
-Monitors supplies and restocks inventory.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Inventory Services:
-Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
-Analyzes ongoing activity of inventory.
-Monitors and communicates status of inventory.
-Initiates, conducts and reports on Physical Inventories.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at
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Posting Tags
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