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IT Support Specialist - Sauk Rapids, United States - Knife River Corporation
Description
Job Summary:
Good Pay Good Benefits Good People At Knife River, we take care of our team because we know it's our people who make us successful.
We are one of the 10 largest construction materials producers/contractors in the country, and we are growing Our team is made up of hard working people who work safely and deliver high-quality results to our customers¬ - and we are looking for moreThis position is responsible to provide technical and administrative support to insure operations run efficiently for all information and communication systems within
the Information Technology structure
Minimum Qualifications: 1.Four year degree from an accredited university or equivalent preferred
2.1-2 years computer repair
3.Ability to provide and maintain proper licensure, medical card and acceptable driving record.
Duties & Responsibilities 1.Investigate and resolve computer and hardware problems of users.
2.Receive calls from users having problems using computer software and hardware or inquiring how to use specific operating systems.
3.Talk to users to learn procedures followed and source of error.
4.Answer questions, applying knowledge of computer software, hardware, and procedures.
5.Assist with maintenance and support the companies technology infrastructure
6.Support user accounts including modification, addition or deletion
7.Provide system security including file security, and software/hardware
8.Insure printing environment is performing to user expectations
9.Insure timelines of hardware upgrades, maintenance, repairs and coordination of outside vendor repair
10.Insure timeliness of software installation, upgrades, maintenance and licensing
11.Produce network activity setup and procedure documentation
12.Monitor system requirements and conduct preventative maintenance
13.Maintain and support hardware systems including servers, PC's, network equipment, communication equipment and peripherals
14.Monitor equipment performance, document procedures and problems, coordinate with outside repair vendor or repair equipment and follow -up on hardware maintenance as needed
15.Keep up software and hardware registration and inventory to provide upgrades as necessary and insure appropriate security levels are maintained
16.Coordinate MN DOT equipment requirements
17.Assist in the process for WAN requirements and maintenance
18.Provide support and assistance with telephone and cellular related issues
19.Assist with upgrades, repair or coordinate repair of fax, copier and other communication devices
20.Provide software support for operating systems, office applications and other specialty applications
21.Procure all IT equipment
22.Answer questions about the usability of various - mobile plants software packages
23.Coordinate or conduct installation and testing procedures as appropriate
24.Insure effective and efficient operation of telecommunications systems
25.Monitor and coordinate repairs of either hardware or software support systems
26.Insure policies & procedures are maintained and followed
27.Coordinate operations with Knife River and MDUR IT departments
28.Assist North Central Regional companies with data & software support
29.Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations & act courteous/respectful of others.
30.Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
Monitor and discuss production problems with co-workers and managers/supervisors
31.Ensure company safety, OSHA safety and environmental regulation compliance
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