Field Service Engineer - Rockville
18 hours ago
Job description
Join Azenta Life Sciences, a global leader driving innovation in life sciences, where fresh ideas, collaboration, and authenticity power groundbreaking discoveries.
Be part of a diverse, people-first culture managing over 1 billion samples worldwide and accelerating breakthroughs to market.
Our Global Service Team is looking for an Engineer On Site (Field Service Engineer) at our customer site in Rockville, Maryland.
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta's equipment and systems generally at customer sites, to ensure proper working order.
What you'll do…
Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead.
Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provisionMaintain a safe and clean working environment by conforming at all times to Azenta's and customer's work protocols and policies.
Attain Equipment Service and Operation Certification on equipment and systems as definedSubmit reports, such as Service and Status Reports, on all support activities as defined and required.
Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
Adopt PoC for both customer and internal Azenta Management.
Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
Additional KPI measurement requests throughout the contract period will be considered.Assist with sample migration (initial transfer from old format to new format and load into customer Store)
What you'll bring…
Associate of Science (AS) degree, technical certificate or equivalent is required.
A minimum of 5 years related work experience or military technical training is required.
Strong Electrical & Mechanical background.
Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
Must have a valid driver's license, good driving record, reliable mode of transportation and able to obtain a valid passport for the term of employment.
Must be qualified to meet the requirements of background screening by a third-party agency.Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial.
Be able to use the company's standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
Preferably you live in the area Rockwille, Maryland.Working conditions
International travel is required at times.
On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
Work in cold environments
Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
EOE M/F/Disabled/VET
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