- Provide on-site and remote leadership of all aspects of daily operational activities of the branch/contact center
- Create and foster team connections and belonging by building positive and connective relationships
- Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches
- Responsible to create and manage branch/contact center schedules and ensure staffing levels meet member need
- Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses
- Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader
- Assist employees or members in solving complex account issues and escalated situations
- Ensure branch/contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations
- Conduct and complete monthly branch verification reports
- Prepare and deliver written performance evaluations and performance actions
- Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
- Actively participate in community based/business development activities within communities to promote awareness of Affinity Plus
- Has the knowledge, skill and ability to perform in the capacity of any member facing position to support member need
- Takes accountability for oneself and holds self accountable in performance, development, etc.
- Provides support based on area to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
- Participate in local and statewide leadership development meetings
- Other duties as assigned
- 2+ years of proven, progressive leadership experience
- B.S./B.A. degree in business, finance or related field preferred or equivalent experience
- Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred
- Ability to provide on-site leadership to a team in a small sized market/team
- Knowledge and understanding of State and Federal laws pertaining to Credit Union Industry
- Ability to effectively coach, lead and motivate employees to achieve results
- Strong analytical skills required with a high degree of accuracy
- Aptitude to work independently as well as part of a team and ability to collaborate with others
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Sitting 70-75% and Standing 25-30%
- Working at a computer 90% of the day
- Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion
- Repetitive movements, including but not limited to typing, mousing, phones, etc.
- Lift, carry, push or pull up to approx. 50 pounds (supplies, etc.)
- Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction
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Branch Manager - Minneapolis, United States - Affinity Plus Federal Credit Union
Description
Position Overview
The Branch/Contact Center Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch/Contact Center Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch/contact center verification reports. This role is also accountable for building rapport with members and the community.
Duties and Responsibilities
Qualifications and Skills
Workplace Environment
Required Work Schedule
Monday-Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
This position will be based at a new Affinity Plus branch location coming soon in Richfield, MN. Initial training may take place at another metro area branch until the new location is open.
