- Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency's commitment to being a great place to work and encourages individual and team accountability.
- Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead.
- Strategically plans and meets individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.). Achieves market results that consistently exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents. Ensures property is rented to the fullest capacity.
- Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Assists in deterring and preventing resident fraud and abuse through participation in the Agency's fraud prevention program by utilizing techniques including rent review, verification of income, counseling, and, when necessary, prosecution.
- Ensures that property staff provides exceptional customer services at every point of contact, exceeding residents' expectations; addresses resident concerns and requests in a timely manner to ensure resident satisfaction; maintains a professional image at all times.
- Ensures distribution of all Agency or community-issued notices (i.e., bad weather, emergency, etc.).
- Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants.
- Oversees staff in following a "safety first" principle and ensures that unsafe conditions are corrected in a timely manner; ensures community compliance with safety, industry, and state/city/federal regulations and requirements; consistently implements community policies.
- Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other relevant stakeholders as necessary.
- Effectively leverages resources to efficiently achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows.
- Builds working relationship with staff and understand team members' professional goals. Helps staff achieve goals by providing timely coaching and feedback to property staff. Ensures efficiency of staff through ongoing training, instruction, counseling and leadership.
- Administers action plans consistently and in a timely manner when performance problems arise. Provides appropriate documentation, communicates the situation to the District Manager, the Senior Vice President of Portfolio Management, and the Human Resources Department, and terminates staff properly when necessary.
- Oversees new development or rehabilitation of a community (i.e., market surveys/strategies, provides property management insight/input to development and construction team or contractor, walks apartments, punch-out, etc.).
- Works with Planning and Development Department to ensure any prospective modernization/construction on properties is executed in a manner consistent with the best interests of residents and staff and leads to successful operation of the properties.
- Manages commercial tenancies on properties and coordinates maintenance, modernization and other services with tenants per the terms of their lease.
- Serves as weekend/holiday on-call staff to coordinate responses to emergency situations and maintenance needs as necessary.
- Initiates and approves purchasing requisitions for sites, and oversees all administrative and maintenance purchasing consistent with site budget. May be responsible for purchase of office and other administrative supplies for the property in accordance with the Agency's procurement policy.
- Manages LIHTC certification process and ensures ongoing compliance with all Tax Credit, RAD, and investor requirements for continued occupancy.
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Property Manager - Charlotte, United States - INLIVIAN
Description
Job Description
Job DescriptionTitle:
Property Manager
Reports To:
District Manager
Department/Division:
Blue Horizon
FLSA Status:
Exempt
Position Summary
Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities.
The incumbent will provide regular reports on fiscal and occupancy status and is responsible for monitoring budgets, preparing reports of activities and fiscal status, and monitoring operating practices and procedures.
The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority's ("CHA" or "Agency") policies and procedures, ensuring a culture of workplace excellence is experienced by all team members.
This position supervises Assistant Property Managers along with property administrative and maintenance staff.The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.
The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property.
The duties listed below illustrate the various types of work that may be performed.Responsibilities
