client services associate - Fairport, United States - Manning & Napier Advisors

Description

SummaryAs the Taft-Hartley & Institutional Services Associate, you will work largely independently and serve as a point of contact within the Client Services Team for Taft-Hartley & Institutional Services.

Additionally, you will work in tandem with the appropriate Vice Presidents and be responsible for high-level client and consultant communication, coordination, and relationship building.

You will report to the Advisory Services Supervisor.

ResponsibilitiesCLIENT AND CONSULTANT SERVICINGServe as a primary contact for Taft-Hartley & Institutional clients, consultants and the Taft-Hartley & Institutional Sales TeamDevelop comprehensive knowledge of all products sold and serviced through the Taft-Hartley & Institutional Sales TeamCoordinate and prepare materials for client performance review meetings.

This includes managing deadlines, requesting required materials, assembly, critical review and delivery to client or ConsultantManage the processing of new account documents including notification to all appropriate parties, distribution of documents, and following up on status with operations, client and Consultant.

Initiate investment objective changes, cancellations, cash flows, and other client directives, ensuring all necessary criteria are gathered for the completion of the activity at every stage and across functional areasEnsure data and fulfillment requests are addressed timely and accuratelyPerform critical review and distribution of incoming correspondence (i.e., trading directives and actionable items)Research and provide resolution to problems or issues raised by clients and Consultants.

Resolution may require escalation to Client Services Supervisor or verbal or written correspondenceCompile special client and consultant reporting on a monthly, quarterly, or as needed basisMonitor registration and compliance requirementsCUSTOM CONTRACT COORDINATION:
Coordinate and initiate the non-standard client contract review process with relevant internal and external contributors and stakeholders. Escalate items of concern as they ariseCreate and maintain legal responses and their implementationMonitor and manage various special notification requirements contained in client contractsADDITIONAL RESPONSIBILITIESParticipating as backup up in team coverageServe as a resource with regards to firm initiatives and projects as assignedReview and compile FAS 157 reports as requestedCoordinate response and materials for client audit and 5500 reporting requestsQualificationsBachelor's degree with an emphasis in finance, business, economics or pre-law preferredPreferred 3 years financial services industry experienceSeries 6 and 63 or equivalent preferred or targeted within 180 days of employmentAnalytical, numbers-focused thinkerExcellent written and verbal communication skillsAbility to work in a fast-paced customer service environment with a high attention to detailCompensation: $60,000-65,000 expected base salary