Customer Service Rep/OT Tech - Covington, United States - St. Tammany Parish Hospital

Description

Customer Service Rep/OT Tech page is loaded **Customer Service Rep/OT Tech**

**Customer Service Rep/OT Tech**

locationsCovington, LA time typeFull time posted onPosted Today job requisition idR3772 At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

**JOB DESCRIPTION AND POSITION REQUIREMENTS**

Scheduled Weekly Hours: 40**Work Shift:** 8:30am-5:00pm, Monday- Friday

**Summary of the Job:**

Create a positive first impression for all patients, family members, guests to the outpatient rehab department by providing excellent and efficient customer service. Ensures patients are greeted and directed appropriately to the treating Physical and/or Occupational Therapist or Physical Therapist and/or Occupational Therapy Assistant. Confirms the patient has all that is necessary for the service to be accomplished so that a delay is not experienced. Serves as a representative of our facility to the public personally, as well as over the telephone. Maintains the wait screen so that patients are received in the appropriate order. Maintains the appearance of the lobby and notifies appropriate departments when an area needs attention. Records patient information. Copies insurance cards. Submits copies of face sheet to the HIM department and Business Office. Answers telephone calls in a timely manner. Ensure messages are distributed. Ensures that orders for evaluations are obtained. Schedules patients for Physical Therapy. Attains insurance authorization for new patients.

Administers physical and or occupational therapy treatments to patients, working under direction of and as assistant to Physical Therapist and/or Physical Therapist Assistant, as well as Occupational Therapist and/or Certified Occupational Therapy Assistant. Supervises patients in their performance of active therapeutic exercises as per direction of Physical Therapist and/or Physical Therapist Assistant, Occupational Therapist and/or Occupational Therapy Assistant. Administers heat, sound, and electrical modality treatments, such as ultrasound, paraffin, fluidotherapy, electrical stimulation, and hot and cold packs. Instructs, motivates, and assists patients to learn and improve functional activities, such as pre-ambulation, transfer, ambulation, and daily-living activities. Observes patients during treatments and compiles and evaluates data on patients' responses to treatments and progress and reports orally to Physical Therapist and Occupational Therapist. Confers with members of physical therapy staff and other health team members, individually and in conference, to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating treatment programs. Performs clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms. May measure vital signs to determine effects of specific treatments or to assist the Physical Therapist and/or Occupational Therapist, along with PTA and COTA to compile data for patient evaluations. Administers pre-employment post-offer testing to STPH employees under the direction and supervision of a Physical Therapist.

**Minimum Qualifications:**

Excellent written and verbal communication skills are required. High school diploma required. Required computer skills include: Proficient/master performer in all Microsoft Office products, specifically Word, Excel, and Outlook. Experience with EPIC and insurance authorizations a plus.

**Physical Demands:**

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 10 pounds is required.

Physical Effort required: Constant (67%-100%) talking, hearing, seeing

Frequently (34%-66%) -

Occasionally (1%-33%) carrying, balancing, stooping, crouching, reaching

**EMPLOYMENT**

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found , before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

**EQUAL OPPORTUNITY EMPLOYER**

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.