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- Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
- Assign a work order number to each service request and contact a technician to perform needed work
- Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
- Adopt and incorporate quality control measures into the work
- Other administrative duties related to Helpdesk and Dispatching as assigned
- Shall have at least three (3) years of recent (within the past five years) service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
- Bilingual in Spanish (written/spoken) is required
- Must have experience using computers and software programs
- Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
- Must be a US citizen or permanent resident alien
- Must pass background check and be able to pass security clearance
- Must be highly proficient in both Microsoft Word and Excel
- Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
- Must demonstrate ability to function independently as well as a productive member of a team
Service/Helpdesk Admin - Washington, United States - CMI Management
Description
Job Description
Job DescriptionJob Summary
The Service/Helpdesk Admin (Production Control Clerk/Dispatcher) will provide excellent customer service while providing helpdesk and dispatch administrative support services for CMI's client in Washington, DC.
Key Job Functions
Education and Qualifications