- Crazy competitive benefits such as:
- Free Vyve services for those who live within our service area
- Paid Training
- Uncapped Commission
- Career Progression with courses that come with raises and bonuses
- Medical, Vision, and Dental
- Long- and Short-Term Disability paid for by the company
- Hospital, Accident & Critical Illness Insurance
- 401k with a 100% match up to $1250 per year
- Pet Insurance, Home & Auto Insurance Discounts, Identity Theft Protection, Legal Plans, etc.
- Paid Time Off
- Friendly & fun work environment
- Great culture that encourages growth
- Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
- Resolves customer issues of a complex nature
- Demonstrates a strong passion for selling Vyve products and services
- Meets and exceeds monthly revenue sales targets
- Generates and/or maintains departmental reports as required
- Serves as a mentor to other team members, providing instruction, support and direction
- Performs all duties of Retail Sales Agent as necessary including:
- Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
- Accurately explains bills and Company policies and procedures concerning prices, billing and service
- Determines customer needs and educates customer in order to sell or upgrade services
- Accurately documents all sales/order activity via online database system
- Processes customer payments accurately and balances daily transactions according to established cash management procedures
- Collects delinquent accounts
- Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
- Issues, receives, and maintains records of customer-premise equipment
- Troubleshoots service-related problems with customers; tests customer-premise equipment
- May contact customers regarding company services
- Exercises positive and cooperative behavior that promotes teamwork
- Performs other duties as assigned
- Ability to travel as needed
- 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers
- Ability to handle multiple tasks
- Ability to toggle between several different programs and not get overwhelmed
- Strong organization and time management skills
- Excellent interpersonal skills
- Proficiency with PCs, Microsoft Office Suite and general intranet navigation
- Use of computers, keyboards and software applications
- Ability to type 35 wpm
- High School Diploma or GED
- Bi-lingual (a plus but not a requirement)
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Retail Sales Representative - Durant, United States - Vyve Broadband
Description
Hey you Yesss, you. You're likely reading this job posting on a device or computer connected to the internet. But did you know that the internet you're using now was likely ordered to specification, delivered, and installed by a company just like Vyve. And we're looking for someone like you to help us do what we do best.
Vyve Broadband serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. We offer a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
Whether you're looking to learn a new skill or advance your existing career in an in-demand industry, Vyve Broadband is looking for you.
Why Vyve?
