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Le Center

    Service & Parts Associate - Le Center, United States - Winco, Inc.

    Winco, Inc.
    Winco, Inc. Le Center, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job Description

    PRIMARY RESPONSIBILTIES

    Candidate will work closely with Service Department Team Members to learn Winco Product Lines past and present. Candidate will learn to navigate Company Website and Literature efficiently. Candidate will field customer Calls/Emails and enter Parts Orders, Provide Technical/Troubleshooting Assistance, and forward calls to other Team Members as appropriate. Candidate will receive training on programming Genset Control Modules & Governor Controllers. Other departmental duties and opportunities as directed by the Service Manager.

    JOB INTERACTIONS AND INTERFACE

    This role interacts with internal staff in all departments as necessary.

    DUTIES / RESPONSIBILITIES

    ESSENTIAL FUNCTIONS

    Provide excellent telephone skills – customer oriented and pleasant to work with

    Execute working knowledge of generators and generator design, AC & DC electrical theory, and wiring schematics

    Working knowledge of troubleshooting the different systems on diesel and spark ignited engines

    Familiarity with MS Outlook and Office Suite

    Familiarity with Epicor ERP System a plus

    Ability to organize and submit completed paperwork

    Work well in a team environment and cross train as needed

    Backs up other service department duties as necessary

    Identify part numbers and familiar with looking up parts

    Other duties as assigned


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