- General understanding of product complaint process/WebCycle/SAP and ability to close out tasks in a timely manner.
- Work successfully with all internal and external customers (Manufacturing, Lab, Sales, Tech Services as well as Dryvit Distributors).
- Assist in providing technical support for Dryvit product line, making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.
- Answer Dryvit Mailbox /HubSpot inquiries.
- Acquire a general understanding and ability to communicate results of Project Testing methods/techniques - ASTM C794 (Tab Adhesion-and-Peel), ASTM C1193 (Tab Adhesion), ASTM C1248 (Stain) and ASTM C1087 (Compatibility).
- Assist with making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc.
- Develop the various cross-functional skill sets of individuals on your team within the Technical Services Department.
- Maintain and update Dryvit departmental manual.
- Speak/write proficiently with respect to product usage, competitive product analysis, the Tremco website, product specification, product repairs and problems.
- Assist when needed with on- and off-site training events (Quality Applicator Program QAP, Sales Training, etc.) and arranging product deliveries.
- Assist with the development & updating of Technical Bulletins, Application Instructions, Tech Data, Marketing collateral or white papers.
- High School Diploma or GED required.
- Bachelor's degree in Science, Engineering, Construction or similar field preferred.
- 1-2 years of Technical Service, Construction, Customer Service or similar experience, preferred.
- Basic knowledge of Tremco's product line, website navigation, SAP, and the crowd-sourcing SPARK tool.
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Construction Technical Support Representative - Beachwood, United States - Tremco CPG
Description
Job DescriptionTremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Communications Specialist provides administrative assistance to the Technical Services Department and technical support of the Sealants Division product line to Tremco sales representatives and customers. This position requires a fundamental understanding of the product complaint process, the ability to enter product complaints and carrying out other associated duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The salary range for applicants in this position generally ranges between $52,000 and $66,000 plus a 10% bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
