Customer Service Representative - Henrietta, New York, United States - Exxpress Tire Delivery

Description

Overview:
Customer Service Representative Exxpress Tire 1275 Lehigh Station Rd.

Rochester NY Who Are We? Exxpress Tire is a wholesale tire distributor providing products and deliveries to retail automotive businesses throughout Greater Buffalo NY; Rochester NY; Syracuse NY; Erie PA; and Pittsburgh PA Areas since 1993.

Our Culture:
Our culture revolves around our people.

We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development.

Job Details:

We are currently looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working within a team to accomplish sales goals.

As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals.

Candidates with prior retail sales/call center experience or automotive experience are not required but are considered a plus.


Compensation & Work Schedule:
The Customer Service Representative position is an hourly wage position and includes a variable compensation based on an established annual Gross Profit target


Base Pay:
$ $20.00 / hour based on experience

Variable Incentive; Monthly incentive compensation up to 30% of base pay

Normal hours are M-F 8 am - 5 pm.

Must be able to work rotating Saturdays 8-Noon


Dress:
Business Casual


Benefits:
Health Insurance

Dental Insurance

401K Retirement Plan with Company Match

Supplemental Benefits (Accident & Critical Illness)

Paid Vacations

Earned Paid Sick Time

Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)

Employee Discount Program off Tires & Automotive Services


Responsibilities:
Ensuring accuracy and inventory availability for incoming web-based and phone orders

Answering incoming phone calls

Tracking expected deliveries for dealers

Accepting, verifying, and processing cash and credit card payments

Continue to grow your knowledge of product and manufacturer' associate dealer programs

Assist in communicating program progress to associate dealers

Outbound calls to new and existing clients

Various misc. tasks as assigned


Qualifications:
Excellent communication skills both on the phone and in person

Great multi-tasking skills

Problem-solving skills

Independent worker who also contributes to team goals

Ability to sit for extended periods

Basic understanding of Word, Excel, and PowerPoint

Ability to lift up to 50 lbs.

Possess a valid driver's license.


About Us:

Exxpress Tire is a wholesale tire distributor with five distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Erie, PA; and Pittsburgh, PA.

Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people.

We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development.

*Exxpress Tire participates in the Work Opportunity Tax Credit Program