Head Universal Banker - Winnetka, IL

Only for registered members Winnetka, IL, United States

1 week ago

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Job summary

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team.

This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes etc.) and sales (including opening accounts credit cards etc.) but also leads coaches and mentors team members..


  • Lead coach and support Universal Bankers Tellers by modeling excellent service behaviors mentoring on sales service compliance routines.
  • Guide both clients and team members in the branch providing support in complex transactions ensuring an exceptional client experience.

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