- Managing SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our SaaS services.
- IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
- Process Automation and Improvement: Continuously enhance efficiency by automating IT processes and creating runbooks and playbooks.
- Hardware Lifecycle Management: Manage procurement, device management (Apple and Windows devices with Intune), and depreciation of hardware assets.
- Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access.
- IT Operations and Helpdesk: Handle day-to-day IT tasks including hardware and software troubleshooting and support.
- Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting.
- IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems (routers, firewall appliances, ethernet drops, security cameras, etc.)
- Security Support: Stay updated with 0-day security issues and CVEs and promptly remediate them.
- Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.What You'll Need:
- 5 to 8 years in an IT role.
- Flexibility to work in both Santa Clara and occasional trips to the Berkeley office.
- Positive attitude and enthusiasm for developing new processes and policies.
- Strong understanding of IT systems administration, including core SaaS business applications and advanced troubleshooting on Mac OS, Linux & Windows OS.
- Practical experience with Identity Management systems and deployment best practices.
- Experience in project management and excellent writing/documentation skills.
- Exceptional customer service skills.
- Aptitude for learning new technologies.
- Ability to work in fast-paced environments with minimal guidance.
- BA/BS in Computer Science or equivalent experience.Nice to Have:
- Security and compliance mindset.
- Familiarity with programming/scripting languages like PowerShell, Bash, and Python.
- Experience with AWS.
- Excellent analytical, logical thinking, and problem-solving skills.
- Certifications such as CompTIA A+ , CompTIA Security+, CompTIA Network+$125,000 - $160,000 a yearThe compensation for this position includes equity and benefits.
IT Engineer - Santa Clara, California, United States - Atomic Machines Inc.
Description
Atomic Machines is on Earth to radically advance humanity's command over matter. Our mission is real-time bits-to-atoms manufacturing of anything at any scale, and to that end, we're developing an entirely new digital micro-device manufacturing platform that is going to redefine how things are made, and do so while simultaneously enabling the rapid creation at any scale of new classes of machines – think medical micro-robotics, true lab-on-chip microfluidics, tunable antennas, ultrafast high-power and high-frequency RF switching devices and many more. The first device we are building with our platform has exceptional large-scale product/market fit and commercial traction, and we are pushing hard to share it with the world.Our offices are in Berkeley and Santa Clara, California.
This is a broad-responsibility, high-judgment role planning, overseeing, and hands-on managing the IT and DevOps infrastructure of a rapidly growing Silicon Valley startup company, with engineering offices in Berkeley and Santa Clara.
What You'll Do: