Learning Management System Administrator Specialist - Seattle, United States - Cynet Systems

Description

• LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.
• Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure.
• Review training form submissions for adherence to good documentation principals, accuracy and completion.
• Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.
• Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.
• Build and/or run reports to show user status or other requested information.
• pply LMS knowledge to provide front line technical support (or escalation) for users.
• Thoroughly research customer requests and questions and provide suggestions for resolution.
• Track and document all incoming customer requests, data entry and filing for department metrics.
• Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principals (GDP).
• Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests.
• Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs stated training need.
• lways provide excellent customer service.
• Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration

• Bachelor's degree preferred.
• 3 + years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
• Learning Management System (LMS) background preferred.
• n equivalent combination of education and experience may substitute.

• Must have basic GMP and Quality knowledge.
• Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
• Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
• Must demonstrate basic writing skills and be able to follow technical reports.
• Must be action-oriented and customer-focused and possess learning agility.
• Excellent organizational and written skills.
• bility to work independently, have a high degree of accountability and accuracy of work.
• Intermediate skills in design, development, and implementation of training.
• Proficient in MS Outlook, Word, Excel and PowerPoint.