Field Technician - Rockingham - Spectrum

    Spectrum
    Spectrum Rockingham

    1 day ago

    Spectrum background
    Description

    Field Technician

    We're seeking a motivated and detail-oriented Field Technician to join our team.

    About the Role

    In this entry-level position, you'll have the opportunity to develop your technical skills while delivering exceptional customer service. You'll work independently in a field-oriented role, interacting with customers to install and repair services, educate them on product usage, and perform various tasks such as installations, disconnects, downgrades, and upgrades for residential customers.

    You'll be trained to complete reconnects and will have the chance to learn from experienced technicians. This role requires strong problem-solving skills, technical aptitude, and effective communication.

    Responsibilities

    • Install, maintain, and repair cable TV, internet, and phone services for residential customers
    • Perform basic to advanced installations, disconnects, downgrades, and upgrades
    • Provide world-class customer service and educate customers on product usage
    • Work in a variety of conditions, including outdoor environments, using hand tools and navigating different types of terrain
    • Interpret analytics from soft tools, troubleshoot issues, and accurately measure distances

    Requirements

    • High School diploma, GED, or equivalent work experience
    • Problem-solving skills with a technical aptitude, computer and software application use
    • Effective communication, professionalism, time management, organization, critical thinking, and responsible/reliable
    • Ability to read, write, and speak English fluently
    • Valid Driver's license with a satisfactory driving record required

    What We Offer

    • Competitive pay and benefits package
    • 160+ hours of training and hands-on experience to advance your skills
    • Dynamic growth opportunities within the company
    • Total rewards package that supports all aspects of your well-being


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