Pickleball Concierge Associate - Columbus, OH
1 day ago
Job description
The Jewish Community Center of Greater Columbus, OH 43209
PICKLEBALL CONCIERGE ASSOCIATE POSITION DESCRIPTION
Position Title: Pickleball Customer Desk Associate
Dept. No:
Department: Recreation
Status: Non-Exempt
Supervisor: Pickleball Director
Mission Statement:
The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect the Jewish heritage, health related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community.
Vision Statement:
The JCC nurtures a passion for Jewish learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.
Agency Expectations:
- To ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
- To represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
- To welcome, thank and engage JCC members and guests on a daily basis.
- To treat fellow staff with respect.
- To adhere to all policies and practices provided in the employee handbook.
- To wear JCC Staff ID badge and attend appropriate staff meetings.
Position Summary: The Concierge Desk Associate serves as the welcoming face of the JCC of Greater Columbus and the Andrew Ethan Stern Pickleball Complex. This role ensures an exceptional experience for members and guests by providing warm, attentive customer service, managing daily front-desk operations, and supporting the overall flow of the facility. Ideal candidates are reliable, professional, tech-savvy, and knowledgeable about—or eager to learn—pickleball.
Duties and Responsibilities:
Member & Guest Experience
- Welcome members and guests with a friendly, professional demeanor.
- Handle check-ins, schedules, court reservations, and general facility questions.
- Provide information about JCC pickleball programs, leagues, lessons, and events.
- Address basic concerns with patience, courtesy, and efficiency.
Technology & App Support
- Operate the JCC's reservation and facility-management systems.
- Assist members with the MY J App or website for bookings and program information.
- Troubleshoot simple app or device concerns as needed.
Point of Sale & Sales Support
- Process payments for memberships, drop-ins, lessons, retail items, and events.
- Share information about membership options, clinics, merchandise, and other JCC services.
- Support basic retail tasks, including inventory and product presentation.
Facility & Operational Support
- Maintain an organized, welcoming concierge desk area.
- Communicate effectively with coaches, instructors, program staff, and management.
Assist with monitoring facility activity to support a smooth and safe environment.
Strong customer service skills with a positive, welcoming attitude.
- Comfortable using computers, mobile devices, apps, and reservation software.
- Knowledge of pickleball rules and culture, or willingness to learn quickly.
- Point-of-sale experience preferred.
- Reliable, punctual, and able to multitask in a fast-paced environment.
- Professional communication and appearance.
- Sales experience or comfort promoting programs is a plus.
Work Environment & Schedule
- Part-time or full-time opportunities are available.
- Evening and weekend hours may be required.
- Active, customer-focused environment with frequent interaction.
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